SYSTEM ENGINEER L3(CONTRACT)
# SYSTEM ENGINEER L3(CONTRACT) **Wipro** · Hyderabad, Telangana · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Job Title: SYSTEM ENGINEER L3(CONTRACT) City: Hyderabad State/Province: Telangana Posting Start Date: 9/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Do âÃÂâ Excellent communication skills âÃÂâ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. âÃÂâ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. âÃÂâ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support âÃÂâ Answer incoming calls and respond to customerâÃÂÃÂs emails in timely manner. âÃÂâ Manage and resolve customer complaints. âÃÂâ Identify and escalate issues to supervisors as and when needed. âÃÂâ Provide product and service information to customers. âÃÂâ Research required information using available resources and Offer Solution to customers. âÃÂâ Research, identify, and resolve customer complaints using applicable software. âÃÂâ Route calls and tickets to appropriate resources and Domains who can best support he user, âÃÂâ Document all call information according to standard operating procedures. âÃÂâ Recognize, document, and alert the management team of trends in customer calls. âÃÂâ Create SOPs for new Issues and resolution given. âÃÂâ Complete call logs and reports. ͏ ͏ ͏ ͏ Location flexibility PAN INDIA Rate B1(3 + years ): -140K/M B2 (6+ years ): -150K/M B3(8+ years ) : -170K/M Must-Have: Strong hands-on experience with Genesys Cloud CX and Architect IVR, ACD, queue and skills-based call routing Experience designing complex inbound/in-queue flows and routing logic Genesys Data Actions and REST API integrations, JSON, OAuth, Postman Strong understanding of Architect expressions, variables, conditions and error handling Enterprise contact-center/IVR implementation experience Preferred / Value-Add: GCP experience, particularly Cloud Functions/Cloud Run Python and/or Node.js Apigee, Postman and Swagger/OpenAPI Git, CI/CD and production troubleshooting Experience migrating or simplifying GCP-based IVR/routing solutions into Genesys Cloud Genesys Cloud certification is a plus Lead/Solution Architect, Senior Genesys Cloud Engineers, Integration Engineer, with QA responsibilities incorporated into the engineering team or an additional QA resource. The key hiring criterion should be deep Genesys Cloud Architect, IVR and call-routing expertise. GCP, Python and Node.js should be treated as differentiators rather than mandatory skills. Detailed breakdown of skills 1. Genesys Cloud CX Strong hands-on experience with Genesys Cloud CX Genesys Cloud Architect Inbound Call Flows In-Queue Flows Transfer and Disconnect flows IVR design and implementation ACD configuration Queue configuration Skills-based routing Priority-based routing Bullseye/alternative routing Queue and agent routing configuration Business hours, schedules and holidays Call treatment and error handling DTMF and voice interactions Callback and transfer scenarios 2. Genesys Architect – Advanced Experience developing complex Architect flows involving: Conditional routing Complex decision logic Variables and collections Architect expressions Call attributes ANI/DNIS-based routing Customer/member attributes Product/service-based routing Language-based routing Authentication-aware routing Queue selection Priority management Business-rule-based routing Overflow and fallback routing Exception handling Reusable flow components Candidates should be able to independently troubleshoot and optimize existing Architect flows. 3. IVR & Call Routing Strong understanding of enterprise contact-center routing concepts, including: IVR call flows ACD Skills-based routing Queue-based routing Priority routing Language routing Customer segmentation Agent skills Queue capacity Service levels Overflow routing After-hours routing Alternate/fallback routing Business-rule-driven routing The candidate should be able to translate business requirements into an efficient Genesys Cloud routing design. 4. Genesys Data Actions & API Integration Strong experience with: Genesys Cloud Data Actions REST APIs JSON HTTP/HTTPS API authentication OAuth 2.0 API request/response handling Error and timeout handling External system lookups Routing decisions based on API responses Mandatory Skills: Genesys Cloud Contact Center Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Наблюдалась 2026-09-16, впервые 2026-09-09, найдена на 5 площадках, источник — Indeed.