Support Representative

Company Description At boomtime, we believe that educating and empowering people and businesses are the keys that unlock potential. We are a data-driven digital marketing agency that leverages technology to unlock your potential, helping to DRIVE more leads, ENGAGE prospects, and BUILD top-of-mind awareness.

We start with our world-class Word of Mouth marketing experts and then leverage them with our proprietary marketing-as-a-software platform, fuse, to create efficiency through automation.

Job Description Our customer-facing client service techs provide outstanding customer service with a strong support philosophy for our valued customers. This is a key role in supporting our core business, and a great springboard for growth within the company. If you are looking for a change from a boring call center or just looking for a change, check us out.

General Responsibilities

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Assist customers with incoming requests via phone or email

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Act as a technical resource for customers using our products and services

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Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation

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A passion for solving customers’ problems

Qualifications

• Strong attention to detail, ability to learn quickly, self-motivated and deadline-driven

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At least 2 years working in a marketing-driven position in a client or agency environment

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Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook a plus)

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Understanding of and familiarity with digital marketing concepts, tactics, and tools

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Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics

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Basic knowledge of email system integration for web services

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Familiar with Windows OS functionality

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Knowledge of websites driven by content management systems (CMS, specifically WordPress, CSS knowledge preferred)

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Knowledge of Google performance and keyword search, [AdWords and FB/IG Ads *(preferred but can be taught)], Google Analytics, G Suite, campaigns, and monthly reporting

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Google Certification is desired but not a requirement

Additional Information We Offer

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Great remote working environment!

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Opportunities for career growth & advancement

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Comprehensive benefits package

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Medical insurance

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Dental insurance

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Vision insurance

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401K

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Life insurance

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Paid time off (PTO)

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boomtime values and celebrates diversity

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If you would like to be part of a dynamic team of intelligent and motivated people, this could be the place for you. We will challenge your existing skillset and help expand your knowledge base even more in a fast-paced engaging work environment. It’s not an easy job, but it is rewarding, and we do try to have a little fun along the way.