Support manager L2

We are looking for a Support Specialist L2.

Responsibilities:

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Consulting partners in internal channels

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Debugging / integration of API

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Troubleshooting technical bugs

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Product performance monitoring via tools (Grafana, Kibana).

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Handling problem/bug reports

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Keeping our internal knowledge base up to date

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Incident reporting

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Provide the 2nd line of application technical support for the iGaming company

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Directly collaborate and integrate with the technology partners and customers

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Communicate internally with project management, development, QA and CSM teams

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Report bugs and improvements into product

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Expand company’s support knowledge base

What experience and knowledge the candidate needs:

Must-have:

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English level from B2. (strong written and spoken communication is a must)

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1+ year experience in L2 / technical support role

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Experience supporting web-based applications

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Experience with logs analysis (Kibana, Grafana or similar tools)

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Understanding of REST API

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Basic SQL (MySQL or similar)

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Experience with Jira and Confluence

Would be an advantage:

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Experience with cloud services

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Experience with B2B integrations or partner support

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Understanding of CRM / ERP / business applications

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Experience in writing technical documentation

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Familiarity with JSON and XML data formats

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MongoDB

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GitLab

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Postman

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Basic programming knowledge (Python or other languages)

Soft skills:

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Strong analytical

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Troubleshooting and problem-solving

• Self-knowledged and open-minded

What we offer:

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Fully remote work

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Work schedule: shifts: day/night 2/2 12hrs.

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Opportunity to work in an international iGaming company with potential for professional growth

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The company is actively expanding, giving you the opportunity to directly influence the performance and growth of the affiliate department