Support Engineer - Digital Journey

We are looking for a Support Engineer – Digital Journeys to join our team.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

What your key responsibilities will be:

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Provide support for a software solution developed in low-code platform based on Java Script.

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Troubleshoot technical issues and provide solutions in a timely manner.

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Ensure support quality of the solutions following standards, best practices and KPI defined by the SLA .

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Maintenance and improvement of software solutions in accordance with company standards and policies.

Skills and experience we expect from you:

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Support of software solution : A minimum of 2 years of experience in support of software solution and providing 2nd level support.

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JavaScript Development : A minimum of  2 years of experience in JavaScript development, using node.JS

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Frontend Development: Experience with React framework, HTML and CSS for creating responsive and visually appealing user interfaces.

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Database Proficiency : Experience with  Microsoft SQL  or other relational databases.

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Understanding of integration technologies : Familiarity with RESTful APIs and web services.

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Cloud Services: Experience with Microsoft Azure or other cloud computing services, including deployment, and scaling.

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Excellent written and verbal communication skills. Ability to convey complex technical concepts clearly.

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Demonstrates a proactive, selfdriven approach to problem solving.

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Strong team-working skills, collaborating effectively with cross-functional teams.

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Ability to focus on details while managing support items.

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Efficiently prioritize tasks and meet deadlines.

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An internal drive to learn, improve, and stay updated with industry trends.

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Willingness to share knowledge with colleagues and contribute to a learning culture.

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Familiarity with banking business processes and requirements is advantageous.

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Fluent in  English (spoken and written).

What we offer:

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A substantial degree of flexibility, allowing for an autonomous approach to performing duties

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Challenging and varied work

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Flat management structure

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Excellent team-oriented and international working environment

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Travel possibilities

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Hybrid model of working