Support Desk Analyst - Remote
# Support Desk Analyst - Remote **Military, Veterans and Diverse Job Seekers** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Desk-Analyst]` `[Technical-Support-Specialist]` `[Customer-Support-Analyst]` `[IT-Support-Specialist]` --- ### About the Role This is a fully remote position. Responsibilities: - Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems. - Research with the clients (internal and external) to fully diagnose the issue then develop creative solutions and respond within established timelines. - Provide consultative guidance to customers (internal and external) towards the resolution to their service issue. - Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve. - Effectively manage expectations that are set with customers (internal and external). - Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve client (internal and external) issues/questions. - Escalate unresolved client (internal and external) issues as necessary to ensure timely resolution. - Routinely update the client on active issues to gain additional information or to advise of status of issues. - Interface with other travel departments as necessary to resolve customer (internal and external) issues. - Maintain working knowledge of all products that you support including new releases and new functionality. Basic Qualifications: - Min of 1-2 years travel industry knowledge/experience - Knowledge of Concur or Deem On-Line Booking tool experience - Demonstrate understanding of working principles of CRM (Customer Relationship Management). - Able to think laterally in solving problems. - Able to produce coherent instructions and relative documentation. - Comfortable presenting to/meeting with internal/external staff of all levels. - Knowledge of at least one GDS. - Sound working knowledge of MS Office Products. Originally posted on Himalayas
- Service-Desk-Analyst
- Technical-Support-Specialist
- Customer-Support-Analyst
- IT-Support-Specialist
Наблюдалась 2026-10-10, впервые 2026-10-10, источник — Himalayas (JSON API).