Supply Chain Order Management Manager

JOB TITLE : Order Management Manager

LOCATION : Head Office, Taguig City

I. Job Objective

• To provide value-adding services through the efficient management of all customer orders and queries, from the time of order capture to delivery,
• Improve the total cost-effectiveness of the supply chain and help meet both company objectives and customer expectations.
• Nurture a dependable, skilled and proactive order management team.

II. Tasks and Activities

1. Ensures orders are processed and delivered on time and in full

• Collaborates directly with Sales and customers for the successful and prompt transmission of orders
• Set-up and review health checks to ensure the information indicated in the orders are correct, valid, and accurate and that all orders are processed on time
• Manages available stocks based on customer prioritization and monitors on a per customer basis the agreed allocations especially on critical items
• Collaborates with Sales and customers in the effective management of phase-in/phase out items to maximize available stocks and minimize lost sales opportunity
• Informs Sales or customers regarding order status, availability of stocks, and service levels, among others
• Confirms and coordinates with Physical Logistics (3PL/DC) on the timely processing of orders in the Distribution Centers
• Coordinates with Transport in the timely dispatch of customer deliveries
• Implements Best Practices in the Order Management process

1. Improve efficiency of Order Management by pursuing innovation and automation of the process

• Automate all repetitive transactions
• Benchmark with other companies/organization on how the OM is structured and processes involved is carried out. Adapt learnings to Nextrade OM.
• Do a periodic review of processes with objective of eliminating waste

1. Leads, manages and develops employees, under his direct responsibility, to attain and maximize their full potential through proper coaching, development and guidance and proactively utilizing them to improve operational efficiency

• Ensure subordinates follow the company rules and regulations and implement appropriate sanctions for infraction
• Aligned with the SCM objectives , conduct periodic objective setting, performance evaluation and career planning for subordinates
• Recommends subordinates for promotion or lateral movement based on organizational requirement and the person’s job performance
• Conduct cross training of subordinates to expand their knowledge and capability as well as provide back-up in case of absences and resignation

II. Key Performance Measures

• Error free order processing
• Complete and on time transmittal of orders to the DCs
• Savings/cost avoidance resulting from streamlined process

III. Key Experiences

• At least 5 years combined experience in the different areas of Supply Chain
• Had led a SCM project successfully
• Experienced in managing subordinates
• Relevant exposure to FMCG companies

IV. Skill and Competencies

• Highly developed skills in leading and developing people
• Ability to lead own group and cross-functional team
• Strong organizational and multitasking abilities
• High attention to details and accuracy in data analysis and reporting
• Result focus and objective driven
• Unquestioned analytical and problem-solving skills with ability to make data-driven decisions
• Excellent communication and negotiation skills to interact with internal and external stakeholders
• Ability to work under pressure and manage competing priorities

V. Knowledge: Functional/Business/Organizational

• Can explain in detail the concept and practical workings of the following
• Supply Chain Processes
• Order to Cash process
• Can describe the role of SCM in a company

VI. Personal Qualities

• Above average communication skills
• Analytical
• Attention to detail
• Collaborative
• Ability to balance priorities
• Ability to challenge status quo

VII. Academic Background

College graduate in technical field such as Engineering , Business Administration , Information Technology

REPORTING TO: Supply Chain Head

DIRECT REPORTS: Order Management Supervisor and Customer Service Supervisors

Pay: Php80,000.00 - Php100,000.00 per month

Work Location: In person