Supplier Relationship Manager

About The Role:

Working Hours: Monday to Friday 08:00 - 16:30 (overtime available)

Home based, with national travel in UK.

Role Purpose

The Supplier Relationship Manager is responsible for the governance, performance, commercial management and ongoing development of the specialist supply chain supporting a national multi-site hard services facilities management contract.

Working across a blend of self-delivered and subcontracted services, the role ensures all supply chain partners deliver safe, compliant, cost-effective and customer-focused services that support contractual obligations, operational performance targets and business objectives.

The role acts as the primary interface between Operations, Commercial, Procurement, Technical Assurance and Supply Chain Partners, ensuring suppliers contribute positively to service delivery, asset reliability, compliance performance and customer satisfaction.

The position plays a key role in maintaining a resilient and high-performing supply chain capable of supporting a complex retail estate across refrigeration, HVAC, electrical, mechanical, water hygiene, fabric and specialist technical services.

Knowledge, Skills & Experience

Essential

• Experience managing suppliers or subcontractors within a hard services FM environment.
• Strong understanding of technical facilities management services.
• Proven experience managing contractual KPIs and SLAs.
• Commercial awareness with the ability to challenge costs and drive value.
• Strong stakeholder management and relationship-building skills.
• Experience working within complex multi-site operational environments.
• Excellent communication, negotiation and influencing skills.
• Strong analytical and reporting capability.

Desirable

• Retail FM experience.
• Multi-site technical services experience.
• CAFM and Power BI experience.
• Knowledge of supply chain governance processes.
• Experience supporting compliance and audit programmes.

Key Responsibilities

Supplier Performance Management

• Develop and maintain effective relationships with strategic suppliers and subcontractors.
• Manage supplier performance against agreed KPIs, SLAs and contractual requirements.
• Lead regular supplier review meetings and performance discussions.
• Implement performance improvement plans where standards fall below expectations.
• Monitor supplier delivery across planned maintenance, reactive works and specialist projects.
• Ensure suppliers consistently deliver high standards of workmanship, service quality and customer experience.

Supply Chain Governance

• Maintain a robust supplier governance framework.
• Ensure all suppliers remain compliant with OCS approval requirements.
• Monitor supplier competence, training, accreditation, insurance and certification records.
• Support supplier audits and compliance reviews.
• Ensure supplier corrective actions are implemented and closed within agreed timescales.
• Maintain approved supplier records and onboarding processes.

Commercial Management

• Work closely with Commercial and Finance teams to ensure effective cost control.
• Review quotations and supplier pricing to ensure value for money.
• Support budget management and forecasting activities.
• Identify cost reduction opportunities and efficiency improvements.
• Monitor subcontractor spend across all workstreams.
• Support delivery of annual savings and commercial improvement initiatives.

Operational Support

• Collaborate with operational teams to ensure suppliers support contractual performance requirements.
• Support resolution of escalated service delivery issues.
• Monitor supplier capacity and resource availability.
• Ensure suppliers support emergency response requirements and business continuity plans.
• Assist with mobilisation, transformation and service improvement programmes.

Compliance & Technical Assurance

• Support compliance across all relevant technical disciplines including refrigeration, HVAC, electrical, mechanical, water hygiene and building fabric.
• Ensure suppliers meet statutory and contractual compliance obligations.
• Work closely with Technical Assurance teams to address audit findings and compliance risks.
• Promote safe systems of work and strong health and safety performance throughout the supply chain.

Continuous Improvement

• Drive performance improvement initiatives across the supplier network.
• Encourage innovation and adoption of best practice.
• Support sustainability and ESG objectives through the supply chain.
• Share lessons learned and performance insights across operational teams.
• Identify opportunities to improve service delivery, customer outcomes and operational efficiency.

Stakeholder Management

Internal

• Operations Director
• Operations Managers
• Regional FM Managers
• Commercial Manager
• Finance Team
• Procurement Team
• Technical Assurance Team
• Health & Safety Team
• Data & Performance Team

External

• Strategic Suppliers
• Specialist Contractors
• Service Partners
• Customer Representatives
• Regulatory Bodies
• Industry Partners

Key Performance Measures

The role will be measured against:

• Supplier KPI Achievement
• SLA Compliance
• PPM Delivery Performance
• Reactive Response Performance
• Supplier Audit Scores
• Compliance Documentation Completion
• First Time Fix Performance
• Commercial Savings Delivery
• Cost Avoidance Initiatives
• Customer Satisfaction
• Supply Chain Risk Management
• Corrective Action Closure Rates

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.