Supervisor Service Operations - Power
Job Description Position Summary/Objectives of Incumbent: Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables. Major activities to be performed: _Administration / Planning & Reporting_ Provide quotes for small works, T&M, installations and start-ups Collate paperwork, verify status and deliver all warranty returns to admin staff for processing Support field personnel in the execution of their administrative task Prepare and provide reports as requested by management Ensure timesheets are entered in the system correctly. Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate _Management of Team_ Coordinate and schedule the general duties of power staff and subcontractors Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation Respond to customer requests for minor quotation or service advice within a timely manner. Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work. Assist Customer Engineers with complex technical problems Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call Carry out Customer Engineer audits as required by company policy. _WHS, Environment and Quality_ Take all necessary steps to ensure OH&S requirements are adhered to. Ensure adequate PPE is provided Report all incident / injury on time Please note: On Call Rotating Roster 1 every 4 weeks Company Vehicle Employees reporting to Incumbent: customer engineers Main contacts within Company Warehouse/inventory management staff, Service Technical Support, Safety Manager, Sales Staff Service Admin Support Staff Main contacts outside the Company Customers, Subcontractors Vendors Education/Qualification: Electrical or Electronics Trade qualification Supervisory/management qualification Specialist Knowledge: Interpersonal and relationship management skills Communication skills and commercial acumen Practical Experience: Proficiency in Microsoft Office applications Proven track record within the power industry managing a field service team Personal Characteristics: Customer-centric Team player Well organised Solution oriented About Us The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength VERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [help.join@vertiv.com](mailto:help.join@vertiv.com) Job Info Job Identification 20279314 Job Category Service Operations Posting Date 08/25/2026, 02:24 AM Locations Melbourne, Australia Australia
Наблюдалась 2026-09-15, впервые 2026-08-25, источник — Indeed.