SUPERVISOR, CSSD OPERATION

To oversee daily operations of the CSSD, ensure efficient and safe sterilization, processing, and distribution of medical instruments. The supervisor ensures compliance with quality standards, optimizes operational efficiency, and fosters a culture of continuous improvement aligned with organizational KPIs.

1 . Operational Supervision

• Supervise daily CSSD operations including decontamination, cleaning, inspection, packing, sterilization, and storage of medical instruments.
• Ensure all instruments and equipment are processed according to standard operating procedures (SOPs) and manufacturer Instructions for Use (IFU).
• Monitor workflow from Dirty Area → Clean Area → Sterile Area to maintain proper segregation and infection control.
• Ensure timely turnaround time (TAT) for instrument processing to support operating theatres and clinical departments.
• Ensure proper sterilization, packaging, and timely delivery of instruments.
• Monitor workflow to maintain zero reprocessing and on-time delivery.

1. Staff Supervision & Training

a) Supervise CSSD technicians and support staff during each shift.

b) Provide training and competency assessment on instrument handling, packing techniques, and sterilization processes.

c) Ensure staff follow infection control practices, PPE usage, and safety procedures.

d) Prepare duty rosters and ensure adequate manpower coverage.

e) Ensure staff complete yearly competency assessments on time.

f) Evaluate effectiveness of training programs and post-training knowledge

1. Quality & Compliance Management

a) Ensure compliance with hospital policies, infection control standards, and regulatory requirements.

b) Monitor sterilization parameters and records including biological indicators, chemical indicators, and Bowie-Dick tests. Maintain documentation required for audits such as Malaysian Society for Quality in Health, ISO 9001, and ISO 13485.

c) Support ISO 13485, ISO 19000:2015, and Clinical Audits at HQ.

d) Investigate non-conformances, incidents, or sterilization failures and implement corrective actions. Track and ensure closure of nonconformance incidents within set timelines.

e) Ensuring processes comply with regulatory and internal standards.

1. Safety & Infection Control

a) Ensure compliance with infection prevention and control practices.

b) Monitor staff adherence to PPE, hand hygiene, and contamination control.

c) Report and manage sharps injuries, exposure incidents, or equipment hazards.

1. Instrument & Equipment Management

• Monitor instrument handling and ensure minimal damage.
• Implement preventive measures to reduce wastage and replacement costs.
• Ensure proper inspection, assembly, and packaging of surgical instruments and sets.
• Monitor the condition of instruments and report damage, missing items, or repair requirements.

1. Quality Initiatives & Compliance

a) Support ISO 13485, ISO 19000:2015, and Clinical Audits at HQ.

b) Ensuring processes comply with regulatory and internal standards.

1. Administrative & Invoice Accuracy

a) Supervise accurate and timely invoice processing.

b) Ensure Delivery Orders (DOs) are submitted within 2 working days.

1. Client Relationship & Feedback Management

a) Address client concerns and feedback proactively.

b) Maintain high standards of service to build trust.

1. Continuous Improvement

a) Encourage staff to contribute practical improvement ideas.

b) Evaluate and implement improvement initiatives to enhance CSSD operations.

1. Documentation & Reporting

a) Maintain accurate records for Sterilization cycles, Instrument tracking, Loan set management

b) Ensure traceability of instruments from sterilization to end user department.

1. General Responsibilities

a) Comply with all instructions, policies, and procedures established by SSSB and KPJHB.

b) Demonstrate full integrity and uphold the CARE Core Values: C – Committed, A – Accountable, R – Respectful, E – Excellent in all duties and interactions.

c) Actively participate in daily operations, team meetings, training sessions, and continuous improvement initiatives.

d) Maintain a clean, safe, and well-organized work environment in accordance with workplace safety and infection control standards.

e) Promptly report any operational issues, equipment malfunctions, or safety hazards to the supervisor or responsible personnel.

f) Promote teamwork and maintain a positive and professional working environment through effective communication and mutual support.

g) Perform other duties as requested by the Management.

Qualification / Requirement

Education:

Minimum SPM, Diploma or degree in Healthcare, Medical Technology, Nursing, or relevant field.

Knowledge and Experiences:

0-2 years of experience in CSSD or sterilization services.

Knowledge of ISO 13485, ISO 19000:2015 standards.

Skills & Competencies:

Strong leadership, organizational, and communication skills.

Special skills required

• Attention to detail and problem-solving

· Process improvement and quality management

· Time management and operational efficiency

Personal attributes:

• Strong decision-making and problem-solving skills.
• Delegates tasks effectively while maintaining accountability.
• Able to provide instructions, feedback, and training effectively.
• Manages workflow efficiently to ensure timely processing of instruments.
• Problem-Solving and Critical Thinking