Subject Matter Expert (SME)-Operations
# Subject Matter Expert (SME)-Operations **Sagility** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Subject-Matter-Expert]` `[Operations-Training]` `[Sales-Operations]` `[Healthcare-Operations]` `[Training-Support]` `[SME-Operations]` `[Senior-Subject-Matter-Expert]` `[Operations-Expert]` `[Operations]` --- ### About the Role Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Subject Matter Expert (SME)-Operations Job Description: The Subject Matter Expert (SME) is responsible to collaborate with assigned class Trainer/Vendor and UHC support in accordance with the classroom job responsibilities. The SME will actively be engaged in class participation and/or activities needed to assist and motivate agents in their role. Duties and responsibilities Set up and invite Participants to team chats for learners, Trainers, and SMEs in Training Channel • Update daily attendance tracker Monitor learner's login to Genesys/Pulse-Not Ready codes • Participate and observe in Simulated Practices and fishbowls • Observe and document agent/learner behavior • Submit daily Recap to Vendor/UHC support • Assist/troubleshoot learners with system issues • Proactively identifying and assisting as needed Eligibility 1. Must be prior season returner Agents, must go through wave 0 or new hire training prior to supporting the training classroom. 2. Supervisor/Coach, must go through wave 0 or new hire training prior to supporting the training classroom. 3. Trainers Minimum education and experience required • High School Diploma or equivalent Active resident Health Insurance Producer License • Previous experience as a licensed sales agent handling inbound or outbound sales calls • Must obtain and maintain non-resident licenses as needed: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA • Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team • Required to attend all initial and refresher training sessions assigned to sales agents • Experience coaching or mentoring others in a sales environment is a plus Location: Work@Home USAUnited States of America Originally posted on Himalayas
- Subject-Matter-Expert
- Operations-Training
- Sales-Operations
- Healthcare-Operations
- Training-Support
- SME-Operations
- Senior-Subject-Matter-Expert
- Operations-Expert
- Operations
Наблюдалась 2026-09-17, впервые 2026-09-17, источник — Himalayas (JSON API).