Student Outreach Specialist - 100% Remote

*This is a 100% remote position. Candidates must have access to reliable internet connection.

Multiple shifts available Multiple locations: This position will be based remotely in one of the states listed: AZ, FL, IL, IN, MO, NC, SC, SD, VA, WI

Join IonTuition ’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients.

Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more!

What are the Primary Duties and Responsibilities?

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

What You Need to Be a Successful Customer Service Associate

• Be passionate in the work you do and the people you help
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues

Why Join Our Team?

IonTuition is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an Associate, you can also look forward to:

• Competitive benefits package including:
• Medical Benefits through BCBS
• Dental Benefits through DeltaDental
• Vision Benefits through DeltaVision
• Flexible Spending Account
• Short and Long term disability
• Life Insurance
• 401(k)
• Advancement opportunities
• Work from home
• Company provided equipment

For more information, visit us at

Training Schedule: During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST.

Education and Qualifications: High school or equivalent

Salary: Starting at $17.50, depending on experience

Job Type: Full-time

Originally posted on Himalayas