Strutt & Parker - Tenancy Progressor (Temporary Mat Cover)

The role

An exciting opportunity to join our lettings team in Chelsea as a Contracts Manager to help the ongoing growth of the Lettings division.

Responsibilities

• Provide support and guidance to the Tenancy coordinators, Renewals coordinator and Accounts coordinator with their productivity and output
• Help to co-ordinate and where possible provide training for all new lettings team members
• Support audits of the Lettings departments
• Ensure delivery of timely and high quality advice to clients
• Respond to queries via e-mail and telephone
• Monitor teams’ overdue workflows/tasks and hold relevant conversations
• Identify possible opportunities to enhance level of service provided to both internal and external customers
• Actively communicate to the team and support the vision of the development of the Residential business
• Provide support and guidance with the implementation of new legislation
• Direct line management responsibility
• Assess need for performance management where required
• Annual Performance reviews
• Ensure adequate cover in the department when it comes to holidays, days off and sickness
• To be the point of contact for the lettings/Branch managers for contracts related queries
• To be the point of contact for the lettings/Branch managers for referencing queries
• Ensure timely payments of all supplier invoices
• Providing support to the Head of Tenancy Management when needed to support Clients, the department and the front offices
• Helping members of the Property Management Team with questions and queries when the Head of Tenancy Management is unavailable
• Checking all new Tenancy Agreements drawn up by the Contracts coordinators
• Checking all rent reviews drawn up by the Renewals coordinator
• Checking all change of sharer requests and documents
• Checking all reference reports and reference letters
• Checking all deed of guarantee’s
• Checking all none managed deposit releases
• Ensuring that all non managed new files are set up on the CRM system correctly
• Attending Lettings and team meetings
• In the case where the tenant or landlord wishes to use their own tenancy agreement refer both parties to independent Solicitors for specialist advice
• Maintaining paperless filing system – ensuring accurate and up to date.
• Keeping databases up to date including RPS
• Proactively maintaining own legal knowledge and comply with all Lettings legislation
• Ensuring the necessary processes and procedures are in place to support compliance
• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
• Undertake any other duties within capabilities as and when required
• Undertake a proactive mind-set with regards to all tasks to ensure all Clients are receiving an outstanding service level
• Undertaking audits & projects for the team
• Constantly thinking of new ways to help the department streamline processes
• Assisting with arranging team socials
• Managing office supplies and amenities
• When required, welcoming visitors and dealing with as appropriate
• Completed ARLA Level 3

Key Skills

• At least 5 years’ experience in a similar role
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Organised and systematic - able to prioritise workloads
• Ability to follow processes with good data entry and accuracy
• A smart appearance and professional approach is essential
• Team Player

Person specification

Qualifications:

Educated to GCSE level or equivalent as a minimum