Strategic Technology Partnerships Manager

Service First Processing is seeking a Strategic Technology Partnerships Manager to identify, develop, onboard, and grow software and technology partnerships that support our payment processing and finance automation solutions.

With more than 90 association, buying group, franchise, and industry partnerships, Service First Processing has unique access to vertical markets across multiple industries. This role will leverage those relationships to identify the software platforms used within those industries and develop strategic partnerships that drive merchant services, embedded payments, AP automation, AR automation, ACH, and other technology solutions.

The ideal candidate combines business development, strategic partnerships, merchant services, SaaS, and technology experience. They should be comfortable discussing software integrations, APIs, gateways, and implementation requirements with software executives, product teams, developers, and business stakeholders.

This is a highly visible, hunter-oriented role focused on building and managing a portfolio of software partnerships that drive long-term revenue growth and market expansion.

Key ResponsibilitiesTechnology Partnership Development

• Research industries, associations, vertical markets, and software ecosystems to identify partnership opportunities.
• Build and maintain a pipeline of software, technology, integration, and channel partnership opportunities.
• Conduct discovery conversations with software executives, product leaders, business development teams, and technical stakeholders.
• Develop business cases for prospective partnerships, including market opportunity, integration requirements, commercial structure, and success metrics.
• Negotiate, onboard, and launch strategic technology partnerships.

Partner Qualification & Governance

• Evaluate prospective partnerships and determine strategic and commercial fit.
• Maintain partnership qualification criteria, partner tiers, and performance standards.
• Conduct onboarding reviews and ongoing partnership evaluations.
• Document partnership decisions and recommendations, including improvement plans for underperforming partners.

Relationship Management

• Serve as the primary point of contact for assigned technology partners.
• Develop and maintain partnership playbooks covering sales alignment, onboarding, implementation, merchant boarding, training, go-live, and support processes.
• Build executive-level relationships within partner organizations.
• Coordinate activities between internal teams and technology partners to ensure successful execution.

Sales & Technical Support

• Support sales opportunities involving ERP systems, software integrations, embedded payments, AP automation, AR automation, and related technology solutions.
• Participate in technical discussions regarding APIs, integrations, payment gateways, implementation timelines, and platform capabilities.
• Help identify and align prospects with the technology solutions best suited to their operational requirements.
• Work closely with internal development, product, operations, and implementation teams during partnership evaluations and launches.

Measurement & Reporting

• Maintain accurate partnership activity and performance data within CRM systems.
• Track and report on partner-sourced opportunities, partner activation rates, revenue contribution, merchant growth, and overall partnership performance.
• Establish and continuously improve partnership scorecards, reporting standards, and measurement frameworks.

Marketing & Growth Initiatives

• Collaborate with partners to develop co-branded content, case studies, webinars, and sales collateral.
• Represent Service First Processing at industry conferences, software user groups, trade shows, and partner events.
• Identify opportunities to expand existing partnerships through additional products and services.

Required Qualifications

• 5+ years of experience in one or more of the following:
• Strategic Partnerships
• Business Development
• Merchant Services
• Payment Processing
• FinTech
• SaaS Sales
• Technology Sales
• ERP or Software Ecosystems
• Demonstrated ability to develop opportunities and relationships from scratch.
• Experience managing complex business relationships involving multiple stakeholders.
• Strong understanding of consultative selling and partnership development.
• Ability to communicate effectively with executives, technical teams, and operational leaders.
• Strong organizational, presentation, and relationship-building skills.

Preferred Qualifications

• Experience working with software companies, ISVs, ERP providers, VARs, consultants, or technology channel partners.
• Experience with embedded payments, integrated payment solutions, or finance automation technologies.
• Understanding of APIs, software integrations, gateway connections, and implementation workflows.
• Familiarity with AP automation, AR automation, ACH, invoicing, and workflow technologies.
• Knowledge of platforms such as NetSuite, Acumatica, Sage, Epicor, Microsoft Dynamics, QuickBooks, Odoo, or similar business software ecosystems.
• Experience creating partner scorecards, tiering models, governance frameworks, or partnership performance standards.
• Experience collaborating with product, engineering, or implementation teams.

Pay: From $75,000.00 per year

Work Location: In person