Strategic Customer Engagement Manager

A.Lead Strategic Sales Engagements

• Engage with the RAD to develop an Action Plan aiming to build Elsevier advocacy across the multiple customer segments targeted in the GTM Plan to support the strategic sales projects.
• Lead consultative engagements by conducting capability assessments, needs analysis, and strategic planning to position Elsevier as a trusted knowledge partner for uplifting the quality of education & research through high quality content & structured capacity building initiatives.
• Support the Sales Team, in the initial stages of the project including business development planning and pre-sales consultation with the strategic stakeholders.

B.Support and Drive Go-To-Market Projects

• Collaborate closely with Sales, Product, and Marketing teams to develop Value Stories/ Case Studies/Success Story aligned with China Region’s GTM objectives, contributing insights that support market penetration and revenue growth in the targeted customer segments.
• Prepare and present strategic recommendations, business cases, and progress reports to senior management and key stakeholders identified in each project.
• Design + implement engagement strategies for large-scale deals, ensuring seamless delivery and enhanced value over long-term relationships.

C.Customer Success and Value Expansion

• Act as a trusted advisor to high-value prospects, continually engaging with stakeholders to expand adoption + deepen the strategic partnership.
• Monitor market trends, competitor activities, & customer feedback, using insights to optimize customer engagement + strengthen Elsevier’s positioning.
• Ensure successful and on-budget delivery of complex solutions, continually evaluating opportunities for growth and further engagement within existing accounts.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

USA Job Seekers: