Strategic Account Manager

Strategic Account Manager

Long Beach, CA | Full-time, hybrid (several days a week in our Long Beach office) | $75K–$90K + significant room for growth

Eastern Drayage is one of the leading drayage providers nationwide. We’re hiring a Strategic Account Manager for our LA/Long Beach operation to own the customer experience on key accounts, making sure every client gets great service on every container.

What You’ll Do

• Be the day-to-day contact for your accounts, with constant, proactive communication on shipments, issues, and requests
• Track containers from port pickup through delivery and return, and catch problems before the customer does
• Make sure every client requirement and SOP is met on every load
• Keep customer portals and systems updated, including status, PODs, and documentation
• Resolve service issues quickly and escalate what needs escalating

Who You Are

• Drayage industry knowledge is a must; you understand containers, terminals, chassis, and free time
• Familiar with the ports of LA and Long Beach, including the terminals, their quirks, and how they operate
• 2+ years in customer service or account management in logistics
• Strong communicator by phone and email: organized, responsive, and follows up without being chased
• Able to juggle multiple accounts at once without dropping any

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of customer service or account management experience do you have in drayage?
• Have you worked directly with the terminals at the Port of Los Angeles or Port of Long Beach?

Work Location: In person