Strategic Account Manager, Amazon Publisher Services (APS)

Amazon Ads creates customer-focused search and advertising solutions and technologies. Our Ad Tech team builds the technology infrastructure and ad serving systems to manage billions of advertising queries every day. The result is better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds. Our data platform processes massive data sets to develop business intelligence and analytics that are critical for the efficiency and profitability of our advertising business.

We are seeking a technology-savvy and customer obsessed Strategic Account Manager. In this role, you will have the opportunity to join Amazon’s rapidly growing Advertising organisation and help build industry-leading solutions for publishers. You will own relationships with some of the largest publishers in Europe and maximize the value our publishers receive from APS’ suite of cloud services. Your analytical acumen and customer-facing skills will enable you to effectively represent APS within a customer’s environment, and drive discussions with senior leadership regarding growth opportunities, incidents, and quarterly business reviews. You will provide advocacy and strategic direction to help plan and build solutions for internal and external customers. The close relationships developed with your customers will empower you to understand their business needs and challenges so you can help customers achieve the greatest value from APS.

In this organisation you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon. We provide a highly customer-obsessed, team-oriented environment in our offices located in London, Palo Alto, New York, Austin and Los Angeles.

Key job responsibilities

• Manage all phases of relationships with our strategic web, mobile and connected TV (CTV) publishers.
• Oversee onboarding of new publisher supply and proactively find and execute optimisation opportunities using data-led insights and AI-powered tools.
• Monitor and maintain supply quality standards to ensure third-party inventory delivers high value for Amazon advertisers
• Successfully launch new publisher products, share publisher and overall marketplace feedback and guide publisher program strategy through cross-functional collaboration.
• Employ consultative, long-term approach and build productive relationships with publishers as a trusted strategic advisor.
• Innovate, develop, and iterate on services based on customer feedback and emerging industry trends.
• Translate market feedback into product requirements, and collect market intelligence to help guide the overall direction of the program.
• Partner with Product Managers, Solutions Architects to help them troubleshoot customer issues and drive technical solutions.
• Analyse performance data and provide data-led insights to improve our advertising programs and maximize publisher revenue.
• Work with internal teams to guide inventory allocation and optimize supply path strategies.
• Experience in digital advertising and client facing roles
• Experience analyzing data and best practices to assess performance drivers
• Experience in e-commerce or online advertising
• Experience in optimizing products and services based on client needs
• Bachelor's degree