Store Manager (BGC Taguig)

The Store Manager is responsible for the overall management and performance of the shop. The role provides leadership in sales, operations, customer service, inventory management, financial accountability, and staff development to achieve business objectives. The Store Manager ensures compliance with company policies and procedures, maintains shop standards, and serves as the primary liaison between the shop and the Head Office. The position is accountable for achieving sales targets, delivering exceptional customer experiences, and ensuring efficient daily operations.

Store Operations and Maintenance

• Manage and oversee the daily operations of the shop.
• Ensure shop cleanliness, organization, visual merchandising, and proper product display standards.
• Ensure the shop operates efficiently while providing an excellent customer experience.
• Resolve customer concerns and operational issues promptly and professionally.
• Coordinate maintenance requirements (air conditioning, lighting, fixtures, etc.) with the mall administration and Head Office.
• Ensure compliance with company policies, mall regulations, occupational safety standards, and operational procedures.
• Oversee opening and closing procedures, including store security and cash control.

Data Privacy Compliance

• Ensure store adherence to company policies, mall regulations, and safety protocols.
• Maintain strict confidentiality of company records, financial information, sales data, pricing strategies, customer information, employee records and other proprietary business information.
• Protect customer and employee personal information in compliance with applicable data privacy laws and company policies.

Customer Relations Management

• Ensure exceptional customer service standards are consistently maintained.
• Personally handle escalated customer complaints and provide timely resolutions.
• Approve returns, exchanges, and other customer service exceptions in accordance with company policies.
• Oversee customer pre-orders, order fulfillment, payment verification, and delivery coordination.
• Build long-term customer relationships through excellent service and after-sales support.

Staff Managegement

• Schedule staff shifts, days off, and ensure proper store coverage.
• Monitor staff performance and provide coaching or disciplinary action as needed.
• Conduct regular team meetings to align goals and update on promotions or policies.
• Assist in on-boarding and training of new staff.

Sales and Promotions

• Monitor and drive store sales targets.
• Implement and communicate price changes or promotional activities to staff and customers.
• Coordinate with the head office regarding upcoming promotions, markdowns, and product launches.
• Responsible and required for accurately receiving and processing cash, credit card, digital wallet, and other forms of payment transactions.

Inventory and Stock Management

• Monitor inventory levels of shop items and request replenishment as needed.
• Coordinate with head office regarding incoming deliveries and made-to-order (MTO) items.
• Track and follow up on incoming MTO items and notify customers upon arrival.

Delivery and Logistics Coordination

• Schedule and confirm deliveries and assembly of items with customers and the logistics team.
• Ensure accurate documentation (Sales Invoice, Delivery Receipt) is prepared before dispatch.
• Handle rescheduling or delivery issues and communicate updates to concerned parties.

Sales Transactions and Payment Processing

• Process sales transactions through the Point-of-Sale (POS) system.
• Operate credit card and debit card terminals for payment processing.
• Issue manual sales invoices and official receipts when POS is unavailable or not applicable (e.g., offsite sales, system downtime).
• Ensure accuracy in billing, documentation, and proper end-of-day reconciliation of sales and payments.

Documentation and Reporting

• Email relevant documents to the Accounting Department (e.g., Daily Sales Report, Liquidation Reports, Inventory Count Sheets, Delivery Receipts).
• Submit weekly/monthly reports to head office regarding sales, inventory, and operations.
• Ensure accurate and timely encoding of sales and customer records.

Coordination with Head Office

• Coordinate with head office departments regarding:
• Price updates and product information
• MTO lead times and availabilit
• Deliveries and scheduling
• Promotional materials and sales kits

Other Duties

• Perform regular competitor checks and share insights with management.
• Participate in company events or shop redesigns when required.
• Act as the point person for mall or landlord coordination.

Work Location: In person