Store Manager
Dumont is looking for a responsible, energetic and result-oriented Store Manager to manage the overall operations and performance of an ice-cream store. The Store Manager will be responsible for driving sales, managing the store team, ensuring excellent customer service, maintaining hygiene and operational standards, and ensuring smooth day-to-day store functioning. The ideal candidate should have experience in store management, preferably in QSR, café, restaurant, ice-cream, food & beverage or retail operations. Key Responsibilities Sales & Store Performance Achieve daily, weekly and monthly store sales targets. Monitor sales performance and take corrective actions to improve results. Drive AOV through upselling, cross-selling, combos and add-ons. Improve repeat customer visits and overall store performance. Store Operations Manage daily store operations and ensure smooth functioning. Ensure accurate billing, POS operations and cash handling. Monitor equipment and maintenance requirements. Coordinate with Operations, HR, Supply Chain and other departments. Team Management Manage, train and motivate store staff. Prepare staff rosters and shift schedules. Conduct regular team briefings and communicate targets and operational updates. Identify training and performance gaps and provide feedback. Customer Service Ensure excellent customer service and a positive store experience. Handle and resolve customer complaints promptly. Monitor customer feedback and take corrective action. Encourage repeat visits and customer engagement. Monitor customer ratings and reviews. Inventory & Hygiene Monitor stock availability and prevent stock-outs. Ensure proper stock receiving, storage and FIFO practices. Maintain high standards of store cleanliness and hygiene. Ensure freezer and equipment temperature checks are completed as per SOP. Online Sales & Marketing Ensure orders are prepared and handed over within defined timelines. Monitor online sales, cancellations and customer complaints. Ensure promotions, menus and branding materials are properly implemented at the store. Support new product launches and local marketing activities. Candidate Requirements Graduate preferred. 2–5 years of experience in Store Management. Experience in QSR, café, restaurant, ice-cream, food & beverage or retail is preferred. Experience in managing a store team. Strong sales and customer service orientation. Good communication and leadership skills. Basic knowledge of POS, billing and inventory management. Ability to work in rotational shifts, including weekends and holidays. Highly responsible, proactive and target-oriented. Key Skills Store Operations Team Management Sales & Target Achievement Customer Service AOV & Upselling Inventory Management Staff Scheduling Cash Handling SOP Compliance Problem Solving Key Performance Indicators Sales target achievement AOV and upselling performance Customer satisfaction Store audit and SOP compliance Stock variance and wastage Team attendance and productivity Customer ratings and reviews Pay: ₹25,000.00 - ₹30,000.00 per month Experience: Store Manager: 2 years (Required) Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-08-26, источник — Indeed.