Sr. Telecom and Network Engineer
# Sr. Telecom and Network Engineer **Carenet Health** · Makati · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Overview: WORK SET UP: On-site, M-F SHIFT: Night LOCATION: Circuit Makati The Senior Telecommunications/Network Engineer is a key technical leader responsible for architecting, developing, and sustaining Carenet’s enterprise contact center platforms. By designing scalable Genesys Cloud CX solutions—including IVR/Architect call flows, outbound dialing, AWS S3 recording, routing logic, and telephony integrations—this role ensures our teams can deliver seamless, reliable, and high-quality healthcare experiences. This engineer strengthens Carenet’s operational performance by driving platform reliability, optimizing cloud telephony infrastructure, supporting new client implementations, and serving as a Tier 3 escalation point for complex issues. Through deep engineering expertise, strategic problem-solving, and cross-functional collaboration, this role enhances service continuity, innovation, and competitive differentiation across all business units. How will Success in this Role be Measured? - High Availability & Stability of Genesys Cloud CX - Platform uptime, call flow reliability, and routing performance meet enterprise SLAs with minimal disruptions. - Successful Delivery of Platform Enhancements & Client Implementations - IVR workflows, integrations, dialer configurations, and telephony components are deployed accurately, on time, and aligned with stakeholder requirements. - Effective Resolution of Complex Issues - Incidents, outages, and Tier 3 escalations are resolved quickly, with documented root-cause analysis and preventive improvements. - Optimization of Telephony & Cloud Infrastructure - SIP trunking, routing logic, AWS S3 integrations, and network dependencies demonstrate measurable improvements in quality, scalability, and cost efficiency. - Cross-Functional Partnership & Stakeholder Satisfaction - Operations, IT, Client Management, and Engineering teams report high confidence in platform support, communication, and delivery outcomes. - Security, Compliance, and Policy Adherence - All implementations and configurations meet internal standards, security controls, and client requirements, with no audit deficiencies. - Knowledge Sharing & Team Readiness - Documentation, mentorship, and knowledge transfer improve team capability, reduce single points of failure, and support organizational growth. Sample Activities to Deliver the Goals - Architect and maintain complex Genesys Cloud CX solutions such as Architect call flows, queue routing, WEM, outbound campaigns, and AWS S3 recording integrations. - Design, configure, and optimize SIP trunks, SBCs, telephony routing, and enterprise voice components in alignment with reliability and quality standards. - Conduct requirements-gathering sessions with business stakeholders and translate needs into technical specifications, routing logic, and IVR workflows. - Lead platform enhancement efforts, including capacity planning, scalability assessments, and cloud-architecture improvements. - Administer Genesys Cloud environments, including permissions, integrations, analytics, dialer rules, and workforce engagement tools. - Monitor platform performance, troubleshoot issues across voice/network/cloud layers, and provide Tier 3 on-call support during critical incidents. - Partner closely with Software Engineering, Infrastructure, Database, and Application teams to deploy enterprise-wide contact center solutions. - Maintain system documentation, call flow diagrams, inventory, and standardized configuration records. - Evaluate vendor technologies, telecom products, and cloud innovations to strengthen Carenet’s contact center capabilities. - Support data and reporting integrations, including Snowflake analytics and API-based data flows. - Provide mentorship, guidance, and technical leadership to IT telecom team members and cross-functional partners. - Engage in continuous improvement efforts to enhance call quality, reduce platform incidents, and streamline processes. Qualifications - Bachelor’s degree in Information Systems, Computer Science, or a related field. - 5+ years of hands-on experience in contact center or telecommunications engineering. - 3–5 years of experience administering, engineering, and optimizing Genesys Cloud CX environments. - Experience designing and deploying Architect call flows, SIP trunking, outbound dialer campaigns, AWS S3 recording integrations, and telephony routing. - Strong working knowledge of SIP, SBCs, VoIP, circuit and trunk management, and cloud-based telecommunication systems. - Technical proficiency with networking, Windows Server, Cisco infrastructure, APIs, and cloud telephony standards. - Demonstrated troubleshooting expertise across voice, network, and telephony environments. - Experience with Snowflake or other cloud data platforms for reporting/analytics (preferred). - Development or scripting experience (Python, PowerShell, .NET, Genesys Bot) is a plus. - Excellent communication, documentation, time management, and stakeholder engagement skills. - Ability to operate independently, manage concurrent priorities, and deliver in a fast-paced, evolving environment. - Strong professionalism, integrity, and collaborative team orientation. Certificates and Licenses (Preferred) - Genesys Cloud CX certifications (GCX-ARC, GCX-OD, GCX-GCP). - Additional certifications such as GCX-GCD or GC-AI-DB. - Networking or cloud certifications (Cisco, Azure, AWS) are advantageous.
Наблюдалась 2026-10-07, впервые 2026-10-02, источник — Indeed.