Sr Spec Inside Cust Success 1

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

What you’ll do:

The Sr Spec Inside Cust Success 1 TER serves in an Inside Sales capacity as a crucial part of the Sales/Account Team, specializing in retention, growth, and customer service for the Mid-Market Business customer base. Performance appraisal and compensation are based on achieving specific monthly KPIs or targets. Responsibilities include Customer Lifecycle Management and needs-based selling across the organization’s products and/or services to assigned accounts, with a specific focus on retention.

Successful candidates will join the Wireline Customer Success team under one of these job titles, determined by skills, qualifications, and experience:

Sr Spec Inside Cust Success 1 WL $48,300 - $72,500 + commissions with a total target compensation of $78,300 - $102,500

• Retain assigned existing Wireline customers and maintain Wireline revenue while identifying and upselling opportunities to generate additional business.
• Deliver on key sales metrics and drive improvements in customer Net Promoter Score (NPS).
• Leads Management: manage a pipeline of leads focused on existing business accounts and maintain calling activity standards to ensure regular engagement with each customer.
• Drive module management & strategy for an assigned portfolio of customers.
• Secure renewal contracts, negotiate new agreements, and close deals directly with clients to sustain business relationships.
• Handle account escalations and maintain direct contact with customers to resolve issues.
• Design solutions tailored to customers’ strategic business priorities, requiring a deep understanding of both their business needs and the application of new technologies and products from the full portfolio.
• Identify emerging trends and customer requirements, leverage industry expertise, and apply consultative sales skills to close opportunities.

Office Requirements: Non-Exempt; A minimum of five days per week in-office presence is required. Roles are available only in the location(s) listed. No relocation is offered.

Qualifications:

• Bachelor’s degree (BS/BA) desired.
• Experience: 1–3 years of related experience.
• Knowledge of entire AT&T wireline complex product portfolio
• Supervisory: None.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

Ready to join our sales team?

Our Sr Spec Inside Cust Success 1 Fib jobs earn between $48,300.00 - $72,500.00 + commission $30,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$48,300.00 - $72,500.00