Sr. Program Manager, Abuse Prevention

As a Senior Program Manager, you will own multiple cost reduction programs for Amazon India such as buyer and seller abuse and misuse prevention. You will be responsible for managing requirements, tracking metrics, and identifying and executing initiatives to keep those metrics under control across various Amazon India stakeholder teams.

You will collaborate cross-functionally to design strategies, establish goals and monitor progress regularly. Your program management and analytical skills will help optimize processes, identify emerging opportunities of cost reduction and abuse Modus Operandi (MOs), and benchmark our performance.

If you have extensive experience driving large scale programs across functions, managing stakeholder expectations, and continually identifying defects and and their solutions through data-driven insights, this is the ideal position for you to make a significant impact at Amazon's scale.

Key job responsibilities As a Senior Program Manager, you will be responsible for managing our returns and concessions cost reduction and abuse prevention programs for India. In this role, you will:

• Lead the efforts to reduce policy and process defects and associated abuse to reduce cost of returns and concessions
• Run cross-functional product and program mechanisms across business, product, and tech stakeholders
• Streamline cross-functional collaboration to establish program goals, KPIs, and track progress at regular intervals. Identify potential blockers upfront and find solutions.
• Manage the roadmaps and publish quarterly updates on achievements and learnings.
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• MBA in management, business administration, economics, engineering, marketing