Sr. Manager Software Development, Amazon Business - Business Account Management

Looking for a career at a company that seeks to be Earth’s most customer-centric company? Interested in disrupting the B2B landscape? Eager to be a part of a rapidly expanding $60 billion-dollar global business? At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine business buying. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

We are looking for a Sr. Manager Software Dev for Business Account Management (BAM) line of product with 3 products BAX (Business Account Experience), EAM (Enterprise Account Management) and AMS (Account Management System). The Business Account Management (BAM) teams builds the core services and UX used by all other Amazon Business services and teams, Professional Services and end users to model the structure of an organization . These teams are responsible for making the business account management customer experience easy and intuitive, while providing the framework components for displaying content and enable building new experiences by client teams. BAM enables business customers to logically progress through the onboarding path post-registration from managing their accounts to discovering relevant AB features with the goal of streamlining their procurement management needs. This team owns Account management customer experience, Search and discovery of business account assets, Internal business console to expose customer details relevant to on-call and customer account managers. Our systems are used to manage millions of business accounts, with account size ranging from one user to over several hundred. We have a strong product vision to build on this foundation, tackling complex and ambiguous problems to bring additional value to our customers; some examples include search and auditing. We need dynamic leaders like you who will solve scale and automation problems to get us the next billions!

In this role we are looking for a passionate and talented Sr. Software Development Manager who can lead the teams of smart engineers that work on both backend and front end components working on innovative & mission critical software and services. You will have an enormous opportunity to make a large impact on the design, architecture, and development of consumer products. You will be responsible for owning large-scale, multi-tiered, distributed software applications and tools.

We are seeking a creative, demonstrated leader with superior analytical abilities who can can thrive in a fast-paced, high-energy and fun work environment. This opportunity requires excellent technical, problem-solving, and communication skills. We are looking for individuals who know how to deliver results and show a desire to develop themselves, their colleagues, and their career.

The role is based in Hyderabad and will require some international travel.

Key job responsibilities The role requires you to be able to manage the overall software development life-cycle which includes the following responsibilities:

• Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments.
• Report on status of development, quality, operations, and system performance to management.
• Work closely with engineers to architect and develop the best technical design and approach.
• Foster culture of continuous engineering improvement through mentoring, feedback, and metrics.
• Hire, coach, and mentor individuals; build a strong cross-functional organization.
• Partner with a diverse customer base to understand requirements, priorities, and processes.
• Propose and implement new projects or recommend system improvements.
• Own all operational metrics and support.
• Have the obsession to drive a better customer experience through everything that we do here at Amazon.
• Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives.
• Set clear, measurable quality goals for an organization in a data-driven way.

https://business.amazon.com/en/find-solutions/streamline-procurement-process

• 10+ years of engineering experience
• 5+ years of engineering team management experience
• 10+ years of planning, designing, developing and delivering consumer software experience
• Experience partnering with product or program management teams
• Experience managing multiple concurrent programs, projects and development teams in an Agile environment