Sr. HR Associate (HR Administration International)

Responsibilities and Accountabilities

A. Core Responsibilities (Applicable to All Sr HR Associates – G6)

1. Process HR administration actions within the assigned specialization in accordance with the HRAU International Transaction Approval Matrix and established SOPs.
2. Provide information and documentation to staff members as required.
3. Serve as a knowledgeable focal point for staff and stakeholders, responding to HR queries via email and Microsoft Teams within agreed service levels.
4. Review, process, and complete HR actions relating to low-risk contract administration actions as well as benefits and entitlements for all staff within the assigned area of responsibility, as defined in the HRAU International Transaction Approval Matrix, within the agreed service levels for each action.
5. Generate reports related to contract administration.
6. Coordinate with (Senior) Resources Management Officers, HR Officers, Regional Directors / Chiefs of Missions / Heads of Office, HQ Departments, and BUD for the necessary approvals for contract administration actions.
7. Accurately update HR master data in the Organisation’s Enterprise Resource Planning (ERP) system, as required, ensuring data integrity and audit readiness
8. Escalate complex cases for resolution to the National HR Officer or HR Officer as appropriate.
9. Support continuous process improvement initiatives, including SOP updates, desk guidance notes, and internal quality reviews.
10. Ensure timely coordination with Payroll, REC, Mission, BUD, and other stakeholders to avoid downstream impacts on salary, entitlements, and staff benefits.
11. Perform other related duties as may be assigned in support of HRAU operations.

B. Specialization-Specific Responsibilities

1. Operations Desk 1 – Onboarding & Cross-Boarding

The Sr HR Associate assigned to Desk 1 focuses on end-to-end onboarding and internal movement processing for defined staff categories.

Key Accountabilities:

• Process onboarding actions for:
• External hires (VN, SVN, DR, Direct Appointment)
• Inter-agency transfers, secondments, loans, interns, consultants (as assigned)

· Professional staff P1–P2 and ungraded.

• Process cross-boarding actions, including within-grade transfers, within-country transfers, and approved memorandum for P1–P2.
• Support Special Leave with Full Pay (SLWFP) transactions related to cross-boarding for P1–P2.
• Ensure onboarding and cross-boarding records are correctly reflected in ERP and payroll systems.
• Act as a functional backup to other Desk processors during peak workload periods.

1. Operations Desk 2 – Contract Administration, Time Management & Offboarding

The Sr HR Associate (G6) assigned to Desk 2 supports contract administration management, separation processing, and time management.

Key Accountabilities:

· Process contract-related actions such as:

o Contract extensions

o Contract conversions

o Special Leave Without Pay (extension)

· Support time management transactions, including review and confirmation of leave balances impacting payroll.

· Process separation and terminal emolument actions for defined staff categories (P1–P2), ensuring coordination with Payroll.

· Prepare and process Certificates of Service and separation-related documentation as assigned.

· Act as a functional backup to other Desk processors during peak workload periods.

1. Operations Desk 3 – Benefits & Entitlements

The Sr HR Associate assigned to Desk 3 delivers specialized benefits and entitlement processing, requiring strong policy interpretation and financial accuracy.

Key Accountabilities:

• Support Health Insurance and MSP enrollment and cessation processing (where assigned).
• Coordinate with HR Specialists and Validators for complex or high-value entitlements.
• Ensure timely and accurate processing of staff’s allowances.
• Processing monthly Advancement Within Grande of Professional staff worldwide,
• Maintain clear audit trails for entitlement decisions and supporting documentation.

Required Qualifications and Experience

EDUCATION

· Bachelor’s degree in Human Resources, Business Administration, Psychology or related field with three years of relevant professional experience; or

· High school diploma with five years of relevant experience.

EXPERIENCE

· Experience in Human Resources Management and personnel administration

· Experience using an ERP system.

· Experience in an international organization, non-government or government organisation, in a multi-cultural setting, is an advantage.

SKILLS

· Advanced knowledge of Microsoft Office Suite

· Knowledge of international HR procedures and rules is an asset.

· Knowledge of SAP highly desirable

Benefits:

• Health insurance
• Promotion to permanent employee

Application Question(s):

• Do you have experience using an SAP or ERP system?
• For smoother conversation, kindly put your Viber number here:

Experience:

• Human resources management: 3 years (Required)

Work Location: In person