Sr Director, Analytics and Insights

POSITION DESCRIPTION:

The Senior Director, Analytics and Insights (‘Sr Director, Analytics’) is responsible for the successful delivery and growth of ROI’s analytics services, currently MiLo modeling and Epiphany Benchmarking, while identifying and developing new analytics offerings that address client needs and strengthen ROI’s broader products and services.

The Sr. Director, Analytics acts as the general manager of ROI’s analytics services and is accountable for overall business strategy and execution with a strong focus on growth. The Sr. Director Analytics is responsible for defining the long-term strategy and annual goals for analytics services and products (including financial targets and product & go-to-market strategy) and ensuring successful execution towards these objectives for both modeling services and cross-organization benchmarking.

The Sr. Director, Analytics is a member of the ROI Solutions Client and Business Operations Team and Senior Leadership Team and is expected to influence the company’s strategy and support our annual business goals/objectives.  As a senior member of the team, it is also imperative that the Sr. Director, Analytics develop effective partnerships with other company leaders to ensure client and company success.

This position has direct supervisory responsibilities but also serve as a coach and mentor for other positions in the company and has dotted-line reporting relationships with other ROI staff and members of CDP who also play a role in Epiphany Benchmarking and Predictive Insights (the CDP branded version of Milo models for some PB orgs).

Core Responsibilities:

• Delivery Excellence

Ensure MiLo and Epiphany services are delivered accurately, timely, consistently, and with a strong client experience. Establish appropriate processes, quality standards, capacity planning, and performance measures.

• Growth of Existing Services

Drive adoption, retention, expansion, and revenue growth for MiLo and Epiphany, working closely with Client Services and Sales to demonstrate their value to clients.

• Development of New Analytics Services

Identify unmet client needs and determine where ROI can develop scalable, repeatable analytics services that expand the portfolio.

• Analytics Across ROI

Partner with Product, Technology, and Client Services to determine how analytics, modeling, benchmarking, and insights can enhance ROI’s broader products and services.

KNOWLEDGE & SKILLS:

• Deep knowledge/experience with data modeling and using Machine Learning tools and algorithms to develop and deploy client facing models.
• Deep experience with cross-organizational benchmarking products and services.
• Strong fundraising background.
• Strong analytical and problem-solving skills.
• Experience developing and launching new products.
• Experience building and successfully executing against budgets.
• Excellent verbal and written communication and presentation skills.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office 365 Suite or related software
• Ability to plan agendas, lead meetings, and convey expertise.
• BS/BA in a relevant field is preferred.

TRAVEL REQUIRMENTS:

• This role requires limited travel (averaging less than 5 trips a year).
• Travel for in-person work meetings and company gatherings is required.

PLEASE NOTE:

• This role will work in the Eastern Time Zone.
• Limited travel. Generally fewer than five trips per year for in-person team, planning, or company meetings.
• This role is posted as remote, but it could be hybrid or in-office if that best fits your working style.
• This role is ONLY available for work in the following (24) locations: AL, AR, CO, FL, IL, IN, KY, MA, MD, ME, MI, MN, NC, NH, NJ, PA, SC, TX, VA, VT, WA, WI, WV, & DC.

If you don't meet all the requirements mentioned above, don't worry. We strongly believe in creating a diverse and inclusive work environment. If you find this job opportunity interesting but don't meet all the qualifications listed in the job description, we encourage you to apply anyway. You might be the perfect candidate for this role or similar roles.

Who We Are:

ROI Solutions was founded in 1999 to help nonprofit organizations change the world through innovative technology solutions and services. We are focused on sustainable growth, hiring staff committed to working with the nonprofit sector, and constantly evolving our technology and services to help nonprofits succeed in their missions with passion and purpose. This is our calling. We’re a proudly independent company, meaning we answer only to our clients rather than shareholders and investors. Our clients inspire our product and solution roadmaps, as well as our strategic direction. We’re committed to this model and the opportunity it provides us to develop our solutions based on needs in the nonprofit sector.

Salary: $135,000-$155,000

Originally posted on Himalayas