Sr. Customer Success Manager (Public Sector) - Washington D.C.

Zimperium · Удалённо · United States

# Sr. Customer Success Manager (Public Sector) - Washington D.C. **Zimperium** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success]` `[Customer-Success-Management]` `[Enterprise-Customer-Success]` `[Public-Sector-Customer-Success]` `[Account-Management]` `[Government-Client-Success-Manager]` `[Sr.-Manager-Of-Customer-Success]` `[Senior-Customer-Success-Manager]` `[Senior-Client-Success-Manager]` `[Government-Success-Manager]` `[Senior-Customer-Success-Program-Manager]` `[Senior-Manager-Customer-Success]` `[Customer-Success-Manager]` --- ### About the Role Zimperium ® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users. As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager . The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background. LOCATION: Washington D.C. RESPONSIBILITIES : - Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams - Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities - Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium ’s solution within the Customer’s user base and assist the Customer to realize the business value - Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data - Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations - Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities - Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution QUALIFICATIONS: - B.S. in Computer Science or an equivalent engineering degree - 10+ years of experience working with Enterprise software solutions, startup experience desirable - 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers - Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable - Ability to travel ADDITIONAL RESPONSIBILITIES - Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues - Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer Originally posted on Himalayas

Наблюдалась 2026-10-14, впервые 2026-10-14, источник — Himalayas (JSON API).

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