Sr. Account Manager

About Strategus

Strategus is a CTV‑first, fully managed service partner and pioneer in programmatic Connected TV-focused on defining "What's Next" in data‑driven advertising. Our culture is built on three core values-Respect, Full Engagement, and Growth-which show up in how we collaborate, make decisions, and show up for our clients and each other every day.

Our north star is simple: to make Strategus the best job you've ever had. Here, you'll join a high‑performing team that invests in your development, values your voice, and gives you the opportunity to shape what's coming next for CTV and the brands we serve.

About the team:

At Strategus, you'll join a tight-knit, highly collaborative client services team made up of creative problem-solvers and industry pros who are passionate about delivering top-tier results. The team values communication, innovation, and transparency, supporting one another through shared goals and a strong culture of accountability. The Account management team is the glue that holds the company together. We thrive to make this the best job you've ever had with a culture that develops, challenges and cares for each individual.

What you'll do:

• Serve as the primary point of contact for the company's most prestigious and high-value clients
• Proactively recommends innovative and creative solutions for internal and external customers.
• Partner with the Sales Team to provide an exceptional Premier client onboarding experience.
• Operate as the lead point of contact for clients and internal team members regarding campaign management and execution.
• Deliver exceptional customer experiences through proactive communication, orchestrating the right internal resources, and consistently offering recommendations to drive better campaign performance.
• Work with customers to understand their strategic marketing goals and desired business outcomes and utilize this information to to support upsell/cross-sell activity
• Maintain high levels of customer retention and satisfaction contributing to successful Net Promoter Score Results
• Troubleshoot and proactively communicate account opportunities and risks when they arise, and proactively recommend solutions.
• Present meaningful data and metrics to clients, providing deep analytical insights and recommendations that will enhance their campaign performance.
• Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients
• Be a subject matter expert in various attribution suites, technical features of digital media campaigns.
• In-depth analytical story telling for client reporting
• Strategic partner with Strategus Labs that identifies specific beta features to introduce to clients.

Qualifications:

• Bachelor's Degree in Business or Marketing preferred
• 7+ years' experience growing and retaining a client base in digital advertising (specifically CTV/OTT) or related industry
• Strong analytical skills and ability to creatively utilize data to tell a story and make strategic recommendations to a customer
• Proven leadership skills and the ability to provide guidance and mentorship to other Account Manager team members
• Problem solving and critical thinking abilities to find creative solutions to complex issues
• Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives.
• Expert-level communication skills (written and verbal)
• Ability to analyze issues, make decisions and overcome obstacles
• Solid knowledge of the rapidly growing and evolving AdTech industry, especially in the CTV space.
• Professional and expert presentation skills
• Experience with Salesforce, Google workspace and Google slides
• Demonstrated ability to go above and beyond to deliver a Best-In Class customer experience
• Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives.

We offer a base salary of $85,000-$105,000, but that's just the starting point. This role includes a generous performance-based bonus program, plus a full benefits package, because we believe in rewarding the people who help us grow.