SPX - SOC Admin (Penang)

Department Operations

LevelEntry Level

LocationKuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Update daily trackers for mid-mile operational functions in SPX Express
• Monitor, track, and review daily activities and utilization levels against targeted benchmarks
• Provide performance updates to stakeholders based on tracker data or as required
• Prepare daily, weekly, and monthly summary reports for all operational functions in SPX Express
• Coordinate operational performance results with the respective functional PIC
• Collaborate across multiple teams to drive process and system improvements
• Maintain accurate and updated records for all operational trackers
• Oversee performance levels and alert relevant stakeholders when targets are not met
• Perform ad-hoc tasks as requested by the department head or reporting line
• Manage agency employees’ attendance and reconciliation
• Handle all agency-related matters

Requirements:

• Working Pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required
• Diploma or Degree in the related fields.
• Minimum of 1 year’s experience in logistics operations is preferred
• Must be able to proactively provide feedback and updates to relevant stakeholders
• Able to work independently in a dynamic and diverse environment