Spa Therapist

1. Role Purpose

To deliver exceptional spa and wellness treatments within Aura Wellness Club, providing members with a personalised, professional and luxurious experience at every visit. The Spa Therapist will deliver a range of high-quality treatments, including massages, facials and body treatments, while maintaining the highest standards of personal presentation, hygiene, cleanliness and treatment-room preparation. The role requires a warm, engaging and professional approach, building positive relationships with members, understanding their individual needs and ensuring every treatment reflects the premium standards of Aura Wellness Club.

1. Key Responsibilities

A. Spa Treatments & Technical Expertise

· Deliver professional spa treatments to the highest standards, in accordance with training, qualifications and approved treatment protocols.

· Provide a variety of massage treatments, which may include Swedish and relaxation, deep tissue, aromatherapy, hot stone, sports and recovery massage (where qualified), and other specialist massage treatments offered by the spa.

· Deliver facial treatments, including express and deep-cleansing, hydrating and nourishing, anti-ageing and skin-rejuvenation, bespoke facials tailored to individual skin types and concerns, and specialist facials where trained and authorised.

· Perform body treatments, including body scrubs, exfoliation, wraps and other approved spa rituals.

· Deliver additional wellness treatments offered by Aura, where appropriately trained and qualified.

· Conduct pre-treatment consultations to understand member preferences, expectations, relevant contraindications and treatment considerations.

· Adapt treatments appropriately to member needs while following professional protocols and scope of practice.

· Explain treatments clearly, check comfort levels throughout and provide suitable aftercare advice.

· Maintain accurate and confidential treatment records in accordance with club procedures.

· Ensure all treatments are delivered safely, professionally and consistently.

B. Luxury Member Experience & Customer Service

· Welcome members warmly and professionally, creating a calm, reassuring and personalised experience from arrival to departure.

· Build positive relationships with members, remembering preferences where appropriate and delivering thoughtful, individualised service.

· Listen carefully to member needs and make suitable treatment recommendations within professional competence.

· Maintain excellent communication and professional boundaries at all times.

· Explain treatment options, benefits, durations and preparation requirements clearly.

· Ensure members feel comfortable, respected and well cared for throughout their visit.

· Respond positively to feedback, concerns and requests, escalating issues to the Spa Supervisor or Manager when required.

· Take ownership of service issues within the limits of the role and support appropriate service recovery.

· Encourage member loyalty through consistent treatment quality, personalised service and genuine engagement.

· Support appropriate retail and treatment-plan recommendations without applying pressure or making unsubstantiated claims.

C. Personal Presentation & Professional Standards

· Maintain an immaculate, professional appearance in line with Aura Wellness Club’s grooming and uniform standards.

· Wear the correct uniform, ensuring it is clean, well-presented and in excellent condition.

· Maintain high standards of personal hygiene, including clean hands, well-maintained nails and appropriate hair and grooming.

· Present a calm, confident and professional manner that reflects the luxury positioning of Aura Wellness Club.

· Demonstrate positive body language, appropriate communication and approach to member interactions.

· Maintain professional conduct, punctuality and readiness for every scheduled treatment.

D. Hygiene, Cleanliness & Treatment-Room Standards

· Prepare treatment rooms before every appointment, ensuring they are clean, organised, hygienic and welcoming.

· Thoroughly clean and sanitise treatment beds, equipment, contact surfaces and reusable items between treatments in line with approved procedures.

· Replace towels, linens and other consumables between members, ensuring fresh, clean presentation for every appointment.

· Follow hand-hygiene, infection-prevention and cross-contamination procedures at all times.

· Maintain correct storage, handling and use of oils, skincare products, equipment and treatment materials.

· Check product expiry dates and report damaged, missing or unsuitable products.

· Keep treatment rooms, workstations, storage areas and shared spa facilities clean, tidy and organised throughout the shift.

· Complete opening, closing and treatment-room checklists accurately.

· Report maintenance issues, damaged equipment, spillages, hazards or hygiene concerns immediately.

· Follow all club health and safety procedures and applicable Kuwait requirements.

· Maintain confidentiality and dispose of waste safely and correctly.

E. Consultation, Safety & Treatment Quality

· Complete appropriate consultations and obtain informed consent before treatment.

· Identify contraindications and recognise when a treatment should be adapted, postponed or declined in accordance with training and club protocols.

· Maintain accurate records of consultations, treatments and relevant aftercare.

· Follow manufacturer guidance and approved operating procedures for all products and equipment.

· Work within the limits of professional qualifications and competence, referring medical or specialist concerns to the appropriate professional.

· Understand emergency procedures and know how to respond to incidents within the spa.

· Report accidents, adverse reactions, member concerns and near misses promptly.

· Protect member privacy, dignity and confidential information at all times.

F. Teamwork & Spa Operations

· Work collaboratively with the Spa Manager, Spa Supervisor, fellow therapists and wider club teams.

· Maintain punctuality and ensure readiness for scheduled appointments.

· Manage treatment timings effectively, allowing sufficient time for consultation, treatment delivery, room turnaround and accurate records.

· Communicate treatment-room availability, product requirements and operational issues to the relevant team members.

· Support spa opening and closing procedures, stock checks and inventory control.

· Assist with the introduction and promotion of new treatments, products and spa experiences.

· Participate in training, treatment assessments, team meetings and service-quality reviews.

· Remain informed about treatment protocols, product knowledge and relevant spa and wellness developments.

1. Skills, Experience & Qualifications

Essential

· Relevant spa therapy qualification or recognised professional certification.

· Demonstrable practical experience delivering massage and/or facial treatments.

· Strong understanding of treatment protocols, consultation procedures and contraindications.

· Excellent personal presentation and professional hygiene standards.

· A genuine passion for delivering exceptional customer service.

· Strong interpersonal and communication skills.

· Ability to work effectively in a premium, member-focused environment.

· A reliable, organised and professional approach to work.

· Commitment to maintaining high standards of cleanliness, safety and confidentiality.

Desirable

· Experience working in a luxury hotel, premium spa, wellness club or high-end health club.

· Experience delivering a broad range of massage, facial and body treatments.

· Knowledge of professional skincare brands and spa retail products.

· Experience with treatment booking systems and electronic consultation records.

· Additional specialist treatment qualifications relevant to Aura’s spa offering.

· Experience working within a multicultural team and serving an international membership.

1. Aura Wellness Club Standards

Every Spa Therapist is an ambassador for Aura Wellness Club. The member experience extends beyond the treatment itself. From the first greeting to the final farewell, every interaction, treatment, product recommendation and detail of the spa environment should demonstrate care, professionalism and attention to detail.

The expectation is simple: exceptional treatments, immaculate standards and a consistently personalised luxury experience for every member.

This job description outlines the principal responsibilities of the role and is not exhaustive. Duties may be adjusted in line with operational requirements, provided they are appropriate to the role, training and qualifications of the employee.

Pay: KD400.000 - KD550.000 per month

Work Location: In person