Spa Attendant

Job Title: Head Spa Attendant Department: Spa & Store Reports To: Spa & Store Manager

Job Summary

As the Head Spa Attendant at Izil, you will take full ownership of ensuring an exceptional and memorable experience for guests. Your primary responsibility is to maintain a high standard of hygiene, organization, and guest service while leading the Spa Attendant team. This role requires strong attention to detail, professionalism, and a commitment to upholding the spa's reputation as one of the finest in the UAE. You will work in alignment with the company’s core values, vision, and operational standards.

The Spa Attendant operates under the guidance of the Spa Manager and Senior Spa Supervisor.

Key Responsibilities

Spa Operations & Hygiene

• Ensure the overall cleanliness, organization, and setup of the spa according to IZIL standards.
• Maintain and restock guests’ lockers, ensuring proper setup, replenishment, and clearing.
• Oversee the upkeep and replenishment of spa buffets, fridges, and tea stations.
• Handle towel collection, ensuring a steady supply by coordinating with the laundry department.
• Conduct regular inspections and cleaning of facility areas, including the lobby and treatment rooms.
• Support massage therapists and aestheticians in preparing treatment rooms and supplies.
• Monitor and manage spa inventory, ensuring a steady supply of essential items such as linens, oils, and robes.
• Assist in equipment maintenance, reporting any repairs or replacements needed.

Guest Experience & Customer Service

• Serve as the first point of contact for guests, offering a warm welcome and professional assistance.
• Provide guests with information on spa services, facilities, and available amenities.
• Address guest inquiries and complaints promptly and professionally to ensure satisfaction.
• Assist in promoting spa products, treatments, and special packages to enhance the customer experience.
• Conduct live demonstrations and offer product samples to encourage sales and engagement.
• Ensure seamless communication with the front desk and therapists to maintain a smooth guest journey.

Administrative & Support Functions

• Assist in booking and confirming client appointments, ensuring accurate record-keeping.
• Input client information into the spa database system for future reference.
• Process payments and assist with inventory purchases when necessary.
• Maintain compliance with company grooming and uniform policies to uphold a professional image.
• Be punctual and prepared for team meetings, functions, and scheduled appointments.
• Maintain confidentiality and discretion when handling sensitive guest information.

Key Performance Indicators (KPIs)

• Guest Satisfaction – Positive feedback and high ratings from customer reviews.
• Facility Cleanliness & Organization – Adherence to spa hygiene and setup standards.
• Operational Efficiency – Timely replenishment of supplies, seamless coordination with therapists.
• Punctuality & Professionalism – Attendance, adherence to schedules, and compliance with SOPs.

Skills & Qualifications

• Strong leadership skills with the ability to train and manage a team effectively.
• Detail-oriented and committed to maintaining a high level of cleanliness and organization.
• Excellent customer service skills with a friendly and professional demeanor.
• Strong communication abilities, both verbal and written.
• Ability to handle guest concerns with discretion and professionalism.
• Proficiency in administrative tasks, including appointment scheduling and record-keeping.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Previous experience in a spa or hospitality environment is preferred.

Why Join Us?

Izil provides an exceptional wellness experience, blending traditional and modern spa techniques. As a Head Spa Attendant, you will play a vital role in maintaining the highest level of service and professionalism while working in a dynamic, luxury-driven environment.

Pay: AED2,300.00 per month

Experience:

• Hotel and spa: 1 year (Preferred)

Work Location: In person