Solutions Architect

• Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role.
• At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams.
• Minimum of 1 year of hands-on experience with monday.com.
• Proven problem-solving skills, with the ability to manage multiple projects simultaneously.
• Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).
• Excellent internal communication skills and a customer-oriented personality.
• Experience with Zapier or Make.com is a plus.
• Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc.
• Ideal Experience (Not Required but Preferred): Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field.
• Workflow Design and Building:
• Collaborate with Implementation Managers to help manage and build 10+

monday.com clients per week.

• Identify and eliminate isolation, inefficiencies, redundancies, and work silos within

client processes.

• Act as the primary point of contact and build strong client relationships.
• Excellent note-taking of each call, action item and follow-up

Customer Service and Training:

• ○ Provide excellent customer service through various channels, including email, video

calls, and in-person meetings. ● Subject Matter Expert ○ Collaborate with Implementation Managers to design and build out clients' workflows on monday.com ○ Research best practices among monday.com through apps marketplace, internal monday.com and external tools through third-party APIs ● Process Improvement: ○ Collaborate with clients and the internal team to implement useful integrations and automations to optimize workflows. ○ Assist clients in developing and refining their processes and procedures for maximum efficiency. ○ Be process improvement-oriented to drive client success. ● Technical Proficiency: ○ Be technically savvy and able to understand and troubleshoot technical issues. ● Time Management: ○ Exhibit excellent time management skills to prioritize urgent and important tasks effectively.