Solution Support Representative - Part Time
# Solution Support Representative - Part Time **Netsmart** · United States · `Remote` · `Part Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support]` `[Help-Desk]` `[Customer-Service]` `[Healthcare-Support]` `[Solutions-Support]` `[Solutions-Support-Specialist]` `[Part-Time-Customer-Support]` `[Part-Time-Customer-Service-Representative]` `[Service-Support-Representative]` `[Customer-Support-Representative]` `[Product-Support-Representative]` --- ### About the Role Provide first-contact technical support that resolves routine client issues and routes complex cases while maintaining accurate documentation and service standards Responsibilities - Respond to client support requests through phone, portal, and remote tools and resolve routine technical or solution issues - Diagnose client problems using standard troubleshooting methods and knowledge resources - Document all support interactions, issue details, and resolution steps in tracking systems - Escalate or transfer issues requiring deeper technical analysis based on defined processes - Follow established support workflows, service standards, and documentation practices - Collaborate with internal teams and external stakeholders to progress issue resolution - Maintain adherence to service level agreements and contribute to workflow improvements, including use of AI-enabled and automated support processes Qualifications Required - Strong technical aptitude with the ability to learn new systems quickly, troubleshoot issues, and effectively support technology-based solutions. - Strong written and verbal communication skills - Attention to detail in documentation and case tracking - Ability to manage time and prioritize workload - Consistent customer service skills in client interactions - Associate degree or equivalent relevant work experience Preferred - At least 1 year of experience in technical support, help desk, or customer service - At least 1 year of experience supporting software solutions in a healthcare environment - Familiarity with healthcare workflows such as clinical processes - Experience using ticketing or customer relationship management software - Bilingual communication skills such as Spanish and English Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart ’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart ’s third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart 's Job Applicant Privacy Notice may be found here . Originally posted on Himalayas
- Technical-Support
- Help-Desk
- Customer-Service
- Healthcare-Support
- Solutions-Support
- Solutions-Support-Specialist
- Part-Time-Customer-Support
- Part-Time-Customer-Service-Representative
- Service-Support-Representative
- Customer-Support-Representative
- Product-Support-Representative
Наблюдалась 2026-10-07, впервые 2026-10-07, источник — Himalayas (JSON API).