Software Support Analyst (Remote - India)
# Software Support Analyst (Remote - India) **FoodChain ID Group, Inc** · India · `Remote` · `Contractor` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Software-Support-Analyst]` `[Technical-Support-Analyst]` `[Application-Support-Analyst]` `[IT-Support-Specialist]` `[Service-Desk-Analyst]` `[Software-Support-Engineer]` `[Global-Applications-Support-Analyst]` `[Software-Support-Specialist]` `[Product-Support-Analyst]` `[Support-Analyst]` --- ### About the Role Overview FoodChain ID is a global leader in food safety, compliance, and product integrity solutions, supporting more than 30,000 companies across 100+ countries. The Software Support Analyst delivers second‑line technical support across FoodChain ID’s software portfolio. Key Responsibilities - Provide technical investigation, troubleshooting, and replication of complex customer‑reported software issues to drive accurate diagnosis and resolution. - Deliver application support for FCID products and collaborate with other teams to support additional platforms. - Log, prioritize, and maintain incidents updated in alignment with ITIL best practices. - Utilize, create, and maintain knowledge base articles. - Engage other teams to resolve complex issues when necessary. - Monitor cloud environments, proactively identifying and addressing performance or availability concerns. - Support customer success across the FCID systems and provide guidance on broader FoodChain ID solutions. - Record and track software defects with Development, managing customer expectations on fix timelines. - Conduct follow‑up communications and ensure cases are progressed through to closure. - Perform database queries and system trace analysis to support triage and root‑cause investigation. - Perform deep‑dive analysis on data‑related issues, ensuring best‑practice resolution and data integrity. - If needed, meet with customers to collect information to troubleshoot issues, present solutions or walkthroughs. - Ensure high‑quality service delivery, tailored communication, and effective management of complex or high‑impact issues. Required Skills & Competencies - Degree‑level education preferred. - 3+ years of experience in technical application support and customer‑facing service environments. - Strong troubleshooting skills and familiarity with service support methodologies. - Working knowledge of web technologies, protocols, and infrastructure. - Proficiency in SQL and experience querying relational databases. - High attention to detail, accuracy, and strong organizational skills. - Ability to work independently while managing multiple priorities effectively. - Strong verbal and written communication skills. - Ability to build effective working relationships with customers and internal teams. Originally posted on Himalayas
- Software-Support-Analyst
- Technical-Support-Analyst
- Application-Support-Analyst
- IT-Support-Specialist
- Service-Desk-Analyst
- Software-Support-Engineer
- Global-Applications-Support-Analyst
- Software-Support-Specialist
- Product-Support-Analyst
- Support-Analyst
Наблюдалась 2026-10-06, впервые 2026-10-06, источник — Himalayas (JSON API).