Software Operations Manager

TEAM ia is seeking a results-driven Director of Software to lead and manage our technical resources, oversee successful project delivery, and drive the strategic direction of our software solutions.

This position is responsible for the overall performance, efficiency, and accountability of the technical department, ensuring resources are effectively allocated, billable utilization targets are achieved, projects remain within defined scope and budget, and software development initiatives align with company objectives.

The ideal candidate combines strong technical knowledge with operational leadership, project management expertise, and a business-focused approach to managing people, priorities, and profitability.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business, or a related field, or equivalent professional experience.
• 7+ years of experience in software development, technical operations, software implementation, or related disciplines.
• 3+ years of experience managing technical teams.
• Demonstrated experience managing billable technical resources, utilization targets, and project labor budgets.
• Strong understanding of software development lifecycles, implementation methodologies, and technical project management.
• Experience managing software roadmaps, development priorities, and competing business requirements.
• Proven ability to manage project scope, resource constraints, delivery timelines, and operational performance.
• Strong leadership, communication, problem-solving, and organizational skills.
• Ability to balance technical considerations with business priorities and financial objectives.

Preferred Qualifications

• Experience in enterprise software, document management, workflow automation, or SaaS solutions.
• Experience managing teams responsible for both software development and customer implementations.
• Familiarity with enterprise integrations, ERP systems, and complex customer environments.
• Experience developing departmental KPIs, utilization reporting, and operational dashboards.

Job Type: Full-time

Pay: $92,142.24 - $185,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: Remote