Site Supervisor

Job Summary

The Site Supervisor oversees daily property operations, ensuring operational efficiency, cleanliness, maintenance, asset control, and compliance with client requirements. The role supervises third-party service providers (TPSPs), monitors service standards, and ensures adherence to KPIs, SLAs, and HSE policies.

Key Responsibilities

• Operations & Site Management
• Conduct daily site inspections and complete required checklists and reports (daily/weekly/monthly).
• Coordinate client event requirements and operational requests.
• Prepare snagging lists for pre/post events and pre-opening activities.
• Ensure smooth shift handovers during rotational duty schedules.
• Respond promptly to client requests and operational issues.
• Third-Party Service Provider (TPSP) Coordination
• Monitor and enforce Scope of Work (SOW) compliance for all TPSPs.
• Supervise TPSP staff attendance, deployment, and performance.
• Evaluate service delivery against KPIs and SLAs.
• Coordinate and inspect TPSPs under.
• Maintenance & Asset Control
• Report and track repair and maintenance activities.
• Monitor preventive maintenance and waste management schedules.
• Maintain asset inventory records, storage logs, and movement tracking.
• Report discrepancies in assets and equipment.
• Compliance & Reporting
• Ensure compliance with Security, HSE, and company standards.
• Maintain confidentiality of sensitive business information.
• Provide operational updates to management as required.

Education

Qualifications & Experience

Degree or Diploma in Hospitality, Tourism, or Business Management

Experience

Hospitality, leisure, tourism, or property/facilities operations

Key Performance Indicators (KPIs)

• Completion of daily inspections and reports
• Maintenance reporting and follow-up effectiveness
• TPSP staffing and deployment accuracy
• Preventive maintenance and cleaning compliance
• HSE and security compliance
• Client satisfaction

Work Conditions

• Rotational shift work (morning, afternoon, night)
• High-demand, client-driven operational environment