Site Integration and Launch Operations Manager
# Site Integration and Launch Operations Manager **Hometown Pet** · San Francisco, CA 94114 · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role About Us: Hometown Pet is building the future of pet care. We’re a modern, premium pet health & wellness brand delivering holistic care, health & hygiene services, education, community, etc., and elevating how pet care is experienced by both pets and pet parents. We’re redefining pet care, raising the bar for quality, trust, and thoughtfulness in a massive, outdated industry. Launched in San Francisco, we are expanding quickly across the Bay Area and into other premium pet markets, with strong momentum and ambitious growth ahead. We grow two ways: acquiring and rebranding established pet care businesses and launching new locations from scratch. Our leadership team is built around that. To support this next phase, we’re assembling a small, high-impact team of builders. · Our CEO leads M&A and company-wide strategy · Our Head of Revenue drives demand, partnerships, and revenue growth · Our Head of Operations manages operations across the multi-site platform · Our Head of Development and Real Estate manages new site launches · And our new Site Integration and Launch Operations Managers integrate our operating model into our new sites to drive consistent performance across locations, developing site leaders and ensuring every location delivers exceptional care This is a hands-on opportunity to take real ownership, move fast, solve meaningful problems, and help shape the growth strategy, culture, and operations from the ground up. If you’re excited by responsibility, pace, and impact, you’ll thrive here. The Opportunity: You’ll be: - An owner and builder, helping shape the future of pet care and improving the experience of pets, pet parents, and the teams who care for them - Bringing acquired and newly launched sites up to standard, by helping to create the standard “Hometown Pet” site and driving new sites to that end state - Spending meaningful time in our locations, observing service flow, coaching teams, identifying constraints, and helping solve problems where they happen - Turning strategy into execution, translating company priorities into clear site plans, operating routines, and measurable results - Creating the playbook for how we scale, testing improvements, capturing learnings, and helping make each location stronger than the last You will own integration of our new sites, and bring them up to our operational standard. As the platform grows, your region may include both established businesses joining through acquisition and new locations launching from scratch. This is a hands-on leadership role. We are looking for someone who can assess regional performance, develop strong site leaders, and drive strong operational performance, develop strong teams, and roll up their sleeves, as necessary, to address operational challenges. Experience in pet care is great but not required. What matters most is your ability to lead people, understand service operations, exercise sound judgment, and deliver results. What You’ll Own: - Site Integrations: Partner with Head of Operations to transition acquired businesses to Hometown Pet’s standards, systems, and operating routines while maintaining service continuity and team engagement. Own performance across these sites, including revenue execution, labor productivity, controllable costs, service quality, and customer experience - Site Launches: Own site launch readiness within your region, including staffing, training, scheduling, supplies, and operational launch. Partner with Head of Development & Real Estate and Revenue to ensure sites are ready to serve customers and stabilize quickly after opening - Site Leadership & Accountability: Hire and develop Site Leads. Set clear expectations, coach decision-making, and ensure leaders take ownership of their teams and businesses. Build a leadership bench that supports growth and reduces dependence on any one individual - Team Development & Performance: Partner with Site Leads to recruit, onboard, train, and retain strong teams. Ensure employees understand role expectations and growth opportunities, receive useful feedback, and are held to consistent performance standards - Operating Discipline & Standards: Establish effective routines for site visits, performance reviews, staffing plans, team communication, and follow-through. Ensure operating procedures are consistently used and help refine them as the business learns - Daily Service Flow & Productivity: Work with Site Leads to ensure sites run smoothly from check-in through check-out. Identify bottlenecks in your sites, improve coordination across front desk and service teams, and ensure each site has the capacity to reliably deliver services - Staffing, Scheduling & Capacity: Ensure each site has the right staffing and skills for its appointment volume and service mix by setting hiring needs by site and making final decisions on site hiring. Partner with Site Leads to review schedules, coverage, hiring needs, and labor deployment; coordinate support across sites; and improve capacity while maintaining quality, safety, and a sustainable workload - Customer Experience & Retention: Hold sites accountable for clear communication, reliable service, and thoughtful issue resolution. Support escalated customer concerns, identify recurring causes of dissatisfaction, and turn feedback into improvements that strengthen trust and repeat business - Daily Site Cleanliness & Readiness & Facilities Follow-Through: Ensure locations remain clean, organized, equipped, and ready to operate. Hold Site Leads accountable for routine upkeep, supply availability, and timely reporting of maintenance needs - Pet Care, Safety & Service Standards: Ensure consistent execution of pet handling, wellness observations, sanitation, equipment use, and service standards. Reinforce a culture of care and early escalation, oversee incident follow-up, and ensure corrective actions are completed Other Areas You’ll Collaborate On: - Expansion: - Provide operational perspective on prospective acquisitions, including staffing, service capacity, leadership needs, & customer experience - Partner with Head of Development & Real Estate to share perspective on new site operational requirements - Revenue & Customer Growth: - Partner with Revenue to align demand generation with available staffing, service capacity, and site readiness - Support consistent execution of service offerings, wellness enhancements, rebooking, and customer retention initiatives - Surface customer insights, partnership opportunities, and site-level growth ideas - People & Shared Services: - Partner with Head of Operations on hiring, employee relations, performance management, and consistent implementation of company policies - Help improve the tools and reporting used for scheduling, booking, timekeeping, performance management, and operating decisions - Help build practical training programs and progression standards that strengthen skills and retention across sites - Leadership: - Provide clear updates on regional performance, emerging risks, staffing needs, and improvement priorities; support leadership and Board reporting as needed What Success Looks Like: - New and acquired sites quickly adopt company high-quality standards and achieve stable operating performance - Operating improvements are documented and repeatable across locations - Risks are surfaced early, actions have clear owners, and commitments are followed through - New sites consistently meet operating and financial standards, with clear plans to address performance gaps - Staffing and schedules reflect demand, improving productivity while protecting service quality and team sustainability - Site leaders independently run strong daily operations, develop their teams, and resolve routine issues - Pets receive safe, thoughtful care, and customers experience reliable service and clear communication What You’ll Bring: - Experience launching and/or integrating new sites into a broader operational platform, including adding multiple locations over several years. Proven ability to develop site leaders and drive performance, with accountability for financial results, staffing, customer experience, and operating standards across locations[TW1] - A track record of developing managers, building strong teams, and addressing performance challenges directly and thoughtfully - Comfort using site-level financials and operating data to make decisions about staffing, capacity, productivity, and investment priorities - We expect strong candidates from pet services, salons, fitness, hospitality, restaurants, healthcare services, or specialty retail, particularly environments where customer experience depends on strong local teams and disciplined execution - Ability to travel regularly between locations and maintain a consistent presence with site leaders and frontline teams Who You Are: - You can build the model, enforce the standard, and get the work done - You are excellent at communicating with individuals of varying backgrounds - You are an entrepreneurial self-starter, want responsibility early, like winning, think outside the box, and are committed to proactive problem solving - You’re resourceful, committed to solving problems, and do what’s necessary to get the job done - You thrive in fast-paced environments, can hold multiple sites in different stages across different markets at once, still sweat the details, and consistently deliver top-tier results - You bring sound judgment to staffing gaps, customer concerns, and operating disruptions, helping teams respond with clarity - You are passionate about pets, wellness, getting projects delivered, and building a brand from the ground up What We Offer: - Competitive compensation package (salary, bonus). - Comprehensive benefits package (health, dental, vision). - Opportunity to shape and scale a fast-growing, purpose-driven pet health & wellness brand. - A high-growth career path - build the operating playbook from scratch and push it to the platform. - A passionate team that’s ambitious, collaborative, and committed to excellence. Pay: $100,000.00 - $150,000.00 per year Benefits: - Relocation assistance Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-14, источник — Indeed.