Showroom Sales Manager - Multi-Location

Our Team & Culture:

Established in 1950, Ciot is one of North America’s largest importers and distributors of Natural Stone. Internationally recognized as an industry leader for supplying residential and commercial projects, Ciot’s impressive selection of materials are the perfect choice for a variety of indoor and outdoor design applications. Ciot offers a curated selection of natural stone and engineered slabs, ceramic tile, artistic mosaics, hardwood and more, all sourced from the most exclusive quarries and manufacturers from around the globe.

The company operates showrooms in Montreal, Québec City, Brossard, Laval, Toronto, Vaughan, Mississauga, Detroit, Atlanta, New York and New Jersey.

Ciot offers a stimulating workplace, attractive benefits package and a work environment that is favorable to professional growth. If you are seeking a position where initiative is valued and your ambition has no limit, your challenge will be to focus on your capacity to progress in a highly stimulating work environment!

Are you passionate about design and energetic about working with people? Does discovering beautiful new products excite you? Join our dynamic team of sales professionals at Ciot’s Showroom for a rewarding career in the luxury surfaces industry.

The Showroom Sales Manager is responsible for driving sales growth, leading showroom sales teams across multiple locations (Brooklyn, Manhattan and Carlstadt, NJ), and ensuring consistent customer service, merchandising, and operational standards throughout the organization. This individual oversees showroom performance, develops and executes sales strategies, coaches and develops team members, and builds strong relationships with fabricators, architects, interior designers, kitchen and bath dealers, builders, contractors, and homeowners. The ideal candidate is a results-driven sales leader with strong business acumen and the ability to manage multiple teams and locations while growing revenue, protecting gross margins, and delivering an exceptional customer experience.

Areas of Responsibility:

Multi-Location Sales Leadership & Revenue Growth

• Oversee sales performance and business development across all assigned showroom locations.
• Develop and execute sales strategies to achieve company revenue, gross profit, and profitability objectives.
• Establish sales targets and performance expectations for each location and individual team member.
• Monitor location-level performance, identify gaps, and implement action plans to improve results.
• Drive new business development, account growth, customer retention, and showroom conversion.
• Establish consistent sales processes, follow-up standards, and customer relationship management practices across all locations.
• Identify opportunities to share customers, product knowledge, inventory, and sales resources between locations.
• Conduct regular location visits, sales meetings, and performance reviews to maintain accountability and alignment.

Team Management & Development

• Lead, coach, mentor, and develop showroom managers, sales associates, and other assigned showroom personnel.
• Establish clear roles, responsibilities, individual sales goals, and performance expectations.
• Recruit, onboard, train, and retain high-performing showroom sales teams in coordination with company leadership.
• Conduct regular one-on-one meetings, team meetings, and performance evaluations.
• Develop sales training programs covering product knowledge, customer service, prospecting, negotiation, and closing techniques.
• Hold team members accountable for sales activity, pipeline management, customer follow-up, and achievement of established goals.
• Identify talent gaps and implement development plans to improve individual and team performance.
• Foster a collaborative culture that encourages communication, teamwork, accountability, and knowledge-sharing across all locations.
• Ensure adequate staffing, coverage, and continuity of customer service across showrooms.

Customer Relationship Management & Business Development

• Develop and maintain strategic relationships with fabricators, architects, interior designers, builders, contractors, developers, and kitchen and bath showrooms.
• Support sales teams in developing new accounts and expanding existing customer relationships.
• Establish consistent standards for customer engagement, quoting, follow-up, and issue resolution.
• Participate in key customer meetings and assist with high-value projects and strategic accounts.
• Ensure a consistent, professional customer experience regardless of showroom location.
• Build customer loyalty through responsiveness, product expertise, reliability, and service.

Product Knowledge & Design Consultation - Ensure each showroom effectively presents the company's product portfolio and current merchandising priorities; monitor market trends and competitor offerings

Showroom Operations & Standards - Establish and maintain consistent standards for showroom presentation and merchandising ; conduct regular site visits and operational reviews

Business Performance, Reporting & Accountability - Review consolidated and location-specific sales reports, prepare regular business updates for senior management and establish reporting routines to measure results across locations

As our ideal candidate, you’ll have:

• 5+ years of sales leadership or management experience, preferably in stone, tile, porcelain, countertops, or related building materials.
• Experience managing multiple locations, teams, or showroom operations preferred.
• Demonstrated success driving sales growth, developing accounts, and achieving gross profit objectives.
• Proven ability to coach, motivate, and hold sales teams accountable.
• Strong customer relationship, negotiation, communication, and problem-solving skills.
• Knowledge of natural stone, porcelain, quartz, tile, and architectural or design applications preferred.
• Experience with CRM platforms, sales reporting, inventory systems, and Microsoft Office.
• Ability to travel between assigned locations regularly.

What is considered an asset?

• Previous sales experience in the stone, surfaces, or construction industry.
• Experience and/or knowledge of interior design and architecture.
• Ability to maintain professional demeanor under stressful situations.
• Experience with industry-standard inventory/CRM software.
• ERP Software experience (P21)

Benefits we offer:

At Ciot we recognize that our growth and success are really in our people and teams. In addition to a great team and a safe and cooperative work environment, we also provide:

• Competitive salaries - base salary plus bonus target
• Comprehensive benefits plan for you and your family
• Paid time off (including sick days and personal days)
• Flexible, business casual dress code

We would like to thank you personally for applying to Ciot. Please note that we will review your application and only those candidates selected for further consideration will be contacted directly. Again, thank you for your interest in a career at Ciot!

At Ciot, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, colour, gender, gender identity, sexual orientation, national or ethnic origin, age, disability, religion or any other status protected by applicable legislation, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Paid time off
• Tuition reimbursement

Application Question(s):

• How many years of experience in the stone, tile and building materials industry do you have?

Experience:

• sales leadership: 5 years (Preferred)

Work Location: In person