Shipping & Logistics Supervisor

POSITION SUMMARY

The Shipping & Logistics Supervisor role is responsible for overseeing the day-to-day execution of shipping, receiving, replenishment, inventory movement, and related logistics workflows across cruise, event, repair, return, and other operational support functions. This position helps ensure product and related materials are processed accurately, documented properly, shipped on time, and coordinated effectively to support operational efficiency, inventory control, and service execution.

This role requires strong leadership, attention to detail, organization, follow-through, and the ability to manage multiple priorities in a fast-paced environment. The individual in this role works closely with leadership and cross-functional teams to supervise logistics staff, monitor workflow accuracy, resolve operational issues, support inventory movement, and help ensure shipping and receiving activity is completed consistently and efficiently.

ESSENTIAL JOB RESPONSIBILITIES

Shipping, Receiving & Replenishment Oversight

· Oversee daily shipping, receiving, replenishment, offload, return, repair-related shipping, and related logistics activity to ensure work is completed accurately, securely, and on time.

· Coordinate the preparation, packing, tagging, and shipment of jewelry, marketing materials, event support items, repairs, returns, and other outbound packages using approved domestic and international carriers as required.

· Monitor inbound and outbound workflow, shipment deadlines, receiving windows, documentation requirements, and physical product handling to help reduce errors, delays, and missed handoffs.

· Review high-priority, complex, or time-sensitive shipment needs and help ensure product, paperwork, labels, customs documents, and related materials are aligned before release.

Team Supervision & Workflow Coordination

· Supervise the day-to-day work of shipping, receiving, returns, and related logistics staff, providing direction, follow-up, and support to help ensure responsibilities are completed accurately and efficiently.

· Assign or adjust daily priorities based on workload, deadlines, staffing coverage, and business needs, ensuring the team is aligned on what must be completed each day.

· Train, coach, and support team members on shipping procedures, receiving workflows, documentation requirements, inventory handling, and operational expectations while reinforcing consistency and accountability.

· Help monitor productivity, workflow gaps, and follow-through across the department, escalating performance concerns, repeated errors, or capacity issues to leadership as appropriate.

Inventory Control, Documentation & Accuracy

· Oversee inventory-related logistics activity, including product movement, replenishment tracking, offload verification, shipment reconciliation, and related system updates to maintain accurate records.

· Review proprietary system entries, Excel trackers, shipping records, and supporting documentation for accuracy, completeness, and proper follow-through across the department.

· Help ensure inventory counts, style numbers, package contents, shipment details, and supporting records are verified and documented correctly before and after movement of goods.

· Support reconciliation efforts by researching discrepancies, coordinating follow-up, and helping resolve issues related to missing product, count variances, shipment errors, or incomplete records.

Logistics Execution & Cross-Functional Coordination

· Coordinate closely with leadership, customer service, merchandising, sales support, ecommerce, and other internal teams to ensure logistics activity supports broader operational and business needs.

· Communicate shipment status, receiving issues, inventory concerns, delays, replenishment needs, and other logistics updates clearly and in a timely manner to the appropriate internal partners.

· Work with carriers, brokers, port agents, armored transport providers, and other external logistics partners as needed to support secure, compliant, and timely movement of goods.

· Help ensure appropriate coverage for shipping and logistics functions during peak periods, special projects, launches, staff absences, or changing business priorities.

Process Improvement, Compliance & Issue Resolution

· Follow and reinforce documented procedures, security protocols, and handling requirements for high-value merchandise, shipping documentation, and inventory movement.

· Identify workflow bottlenecks, training gaps, and process inconsistencies, and provide feedback to leadership on opportunities to improve efficiency, organization, and controls.

· Escalate damaged deliveries, missing items, delayed shipments, unresolved discrepancies, carrier issues, and other operational problems promptly so they can be addressed in a timely manner.

· Help strengthen department structure by promoting accountability, standardization, cross-training, and better day-to-day execution across shipping and logistics operations.

Other

· Punctuality and regular attendance.

· Other duties as assigned.

CANDIDATE ATTRIBUTES INCLUDE

· Highly organized with strong follow-through and the ability to manage multiple operational priorities, deadlines, and team workflows at once.

· Detail-oriented and dependable, with a strong focus on accuracy, timeliness, accountability, and operational consistency.

· Comfortable leading hands-on logistics work in a fast-paced environment with shifting priorities and frequent interruptions.

· Clear communicator who can coordinate effectively with leadership, team members, cross-functional partners, and external logistics contacts.

· Able to make sound day-to-day decisions, escalate appropriately, and keep work moving while maintaining quality and control.

· Process-minded and receptive to structure, documentation, training, and standardized workflows.

QUALIFICATIONS

· 3-5 years of experience in shipping, receiving, logistics, inventory, or related operational roles, including prior experience overseeing workflow or supervising staff.

· Experience handling high-value product movement, replenishment, returns, repairs, cruise or event support logistics, or detailed inventory-related workflows is strongly preferred.

· Proficiency with FedEx, UPS, DHL, armored carriers, or similar shipping and logistics platforms, along with general shipping documentation requirements.

· Strong attention to detail when managing shipment records, inventory movement, reconciliation, documentation, and operational follow-through.

· Comfort using Excel, email, and the ability to learn proprietary systems quickly.

· Ability to prioritize hands-on operational work, manage staff workflow, solve day-to-day issues, and maintain organization in a high-volume environment.

· Jewelry, luxury goods, retail, event support, or other high-touch product handling experience is a plus.

PHYSICAL REQUIREMENTS

· Ability to lift, carry, push, and move boxes, bins, packages, display materials, and related items weighing up to 50 lbs.

· Frequent standing, walking, bending, stooping, reaching, and carrying items throughout the workday.

· Ability to unpack, sort, organize, inspect, pack, stage, and move product, shipments, returns, and related materials with accuracy and care.

· Manual dexterity is sufficient to handle jewelry, labels, shipping materials, documentation, scanners, and other small detailed items.

· Ability to safely use shipping and packing equipment, including carts, tape dispensers, label printers, scanners, and related tools.

· Ability to work in a fast-paced environment while balancing supervisory responsibilities with repetitive physical and administrative tasks.

· Ability to move regularly between workstations, storage areas, shipping/receiving spaces, and secure inventory areas throughout the day.

WORKING CONDITIONS / ENVIRONMENT

· Combination of desk work, team oversight, and active movement throughout the day.

· Frequent standing, walking, bending, reaching, and handling inbound and outbound shipments, product, and related paperwork.

· Handling small, detailed items, including fine jewelry and related documentation, requiring strong attention to detail and secure handling practices.

· Lifting and moving packages, bins, and materials (typically up to 15 - 50 lbs).

· Work performed in a secure environment handling high-value merchandise, sensitive shipment documentation, and inventory movement.

· Adherence to strict shipping, receiving, handling, and security protocols.

· May involve working with safes, locked inventory, monitored areas, armored carriers, and controlled handoff procedures.

· Accuracy, organization, leadership, and accountability are essential due to the value of goods and the importance of shipment and inventory accuracy.

Pay: $28.00 - $35.00 per hour

Benefits:

• Paid time off

Work Location: In person