Shift IT Support Analyst (Prai)

Primary Duties & Responsibilities

• Responsible for Software and Hardware support in the plant
• Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues
• Provide shop floor system support (Camstar MES system)
• Provide support to end users in maintaining IT developed system and corporate system

Education & Experience

• A degree in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience e.g. computer hardware and software support, telecommunication, email etc. Use ticketing system to track the work and comply to SLA and first response status

Skills

• Familiar with Microsoft MS Office and OS cloning / SCCM deployment
• Familiar with Windows AD account management and provisioning
• Familiar with Dell/Lenovo computers and laptop troubleshooting
• Zebra/Intermec Barcode printer and HP LaserJet printer maintenance
• Possess strong interpersonal skills and enjoy the process of problem-solving
• Possess networking troubleshooting skillset
• Work effectively with other members of Coherent Corp.

Working Conditions

• This role is 100% onsite and shift rotating support

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

I ntegrity – Create an Environment of Trust

C ollaboration – Innovate Through the Sharing of Ideas

A ccountability – Own the Process and the Outcome

R espect – Recognize the Value in Everyone

E nthusiasm – Find a Sense of Purpose in Work