SFDC UI/UX Specialist

Job Description Job Title : SFDC UI/UX Specialist

Location : Los Angeles, CA

Duration : 12 + months

Job Description:

· Call Center Implementation UI/UX – the candidate must have working experience in DESIGNING UI/UX from scratch for Health care Call Center applications

· Candidates must have worked on

· Defining requirements working with business users

· Creating wire frames and prototypes

· DESIGN the UI/UX for call center from scratch. This includes the below

· Defining business / user workflows

· Design UI / UX according to the needed workflows

· Design of data sharing mechanisms and escalation mechanisms

· Development of the UI/UX

· Integration with external systems

Project The CRM will have to:

· Integrate with the LA Care Phone system to help identify callers (Cisco)

· Store Contact, Case and Activity information related to all calls

· Perform Case management

· Integrate with internal and external data sources (web services, batch integration)