Servicing Travel Advisor Manager I
# Servicing Travel Advisor Manager I **JPMorganChase** · Manila · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role JOB DESCRIPTION Help shape travel experiences that keep business moving. In this role, you'll lead a team that supports corporate travelers end-to-end—from booking through disruption support—while improving how travel services are delivered. You'll partner with vendors and internal stakeholders to maintain service quality and consistency. You'll coach advisors, strengthen processes, and use data and tools to elevate the customer experience. As a Servicing travel advisor manager I in Chase Travel, you lead a team of travel advisors to deliver accurate, timely travel bookings and responsive issue resolution for corporate clients. You help optimize workflows and tools, coach advisors through complex travel challenges, and strengthen vendor and client partnerships to support a consistent service experience. Job responsibilities - Lead and coordinate a team of travel advisors to fulfill corporate travel bookings aligned to client needs and preferences - Monitor travel management tools and workflows to support timely itinerary completion and accurate record processing - Resolve travel-related issues and escalations, coaching advisors to support service quality and customer satisfaction - Coach, develop, and support advisor performance through feedback, training, and day-to-day guidance - Stay current on travel market trends and product offerings to provide informed, relevant support to clients Required qualifications, capabilities and skills - 2 years of experience managing client relationships, including identifying and anticipating client needs to support service outcomes - Demonstrated conflict management skills, including resolving travel-related issues promptly and effectively - Experience using travel management technology tools and platforms to support booking, itinerary management, and process efficiency - Strong analytical skills, including organizing and evaluating information to identify key details, risks, and opportunities ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. ABOUT THE TEAM FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money. For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.
Наблюдалась 2026-09-30, впервые 2026-09-29, источник — Indeed.