ServiceTitan Customer Service & Dispatch Virtual Assistant

Customer Service & Dispatch Virtual Assistant

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Pay Range: $5.00 – $8.00 USD per hour.

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Work Type: Full-time (40 hours/week).

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Schedule: Standard US Pacific Standard Time (PST) business hours, with the possibility of weekend shifts as needed (advance notice provided).

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Location: 100% Remote.

Role Overview

We are seeking a highly organized, customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This is a 100% remote, full-time position offering competitive compensation with a clear trajectory for financial and professional growth. This role is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.

Key Responsibilities

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Customer Support (KPI Target): Serve as the primary point of contact for customer inquiries, maintaining a strict 2-minute SLA for response times.

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Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.

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Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems in real-time.

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Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.

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Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction and brand trust.

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Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment.

Requirements & Qualifications

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Experience: Proven track record in a customer service or dispatching role, specifically within a service-oriented industry (e.g., HVAC, plumbing, electrical).

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Technical Proficiency: Direct, hands-on experience and comfort navigating ServiceTitan is strictly required. High proficiency with scheduling tools and standard office applications.

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Communication Skills: Exceptional verbal and written English communication abilities to confidently interact with US-based clients.

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Core Competencies: Strong organizational skills, problem-solving aptitude, and keen attention to detail. Capacity to manage multiple priorities in a fast-paced, high-volume environment.

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Remote Infrastructure: Ability to work independently with minimal supervision. Must possess a dedicated, noise-free home office setup equipped with reliable, high-speed internet and a backup power/internet solution.

Benefits of Working for Hyre

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Clear upward mobility with performance-based raises to reward your hard work.

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Minimum 5 days off annually (paid or unpaid based on client terms).

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Annual cost-of-living adjustments at your one-year anniversary.

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Opportunities for continuous career growth.

Originally posted on Himalayas