Services Sales Manager, CSS

-

Implementation, transformation and adoption services for Oracle SaaS, Applications and technology solutions.

-

Day 2 services, including managed services, operations, service management, optimisation and continuous improvement.

-

Security vulnerability intervention and remediation planning, in partnership with the relevant Oracle security, technical and delivery teams.

-

Hybrid cloud and multicloud services that support the customer’s broader enterprise architecture and operating model.

-

Build and execute account and territory strategies that create qualified services pipeline, win new opportunities and expand strategic public-sector accounts.

-

Lead discovery with business, IT, security, procurement and delivery stakeholders to understand mission outcomes, technology estate, operating challenges, contractual constraints and service requirements.

-

Use agentic AI and AI-enabled discovery methods responsibly to accelerate research, account understanding, opportunity qualification and value-led customer conversations; validate outputs using trusted customer and Oracle sources.

-

Develop end-to-end services propositions, business cases and commercial strategies that connect implementation with Day 2 operations, managed services, continuous improvement and security intervention.

-

Position Oracle Customer Success Services alongside Oracle lines of business and partner solutions, ensuring a coherent, end-to-end customer solution across SaaS, Applications and technology.

-

Orchestrate Oracle local and global centres of excellence, presales, delivery, customer success, legal, security and partner teams to shape feasible, differentiated and compliant proposals.

-

Navigate Singapore Government procurement processes, conditions of contract, risk allocation, governance, data and security obligations, and approval requirements in partnership with Oracle commercial and legal teams.

-

Build trusted executive relationships and maintain account plans that support customer success, renewal, expansion and Oracle’s position as a long-term services partner.

-

Maintain opportunity quality, forecast accuracy and disciplined governance in accordance with Oracle policies and sales processes.