SERVICES CLOUD & CONTACT CENTER CONSULTANT - SALESFORCE
# SERVICES CLOUD & CONTACT CENTER CONSULTANT - SALESFORCE **Black Financial Consult** · United States · `Remote` · `Contractor` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Salesforce-Consulting]` `[Service-Cloud-Consultant]` `[Contact-Center-Consultant]` `[CRM-Implementation]` `[Customer-Service-Operations]` `[Salesforce-Consultant]` `[Salesforce-Service-Cloud-Specialist]` `[Salesforce-CRM-Consultant]` `[Salesforce-Solutions-Consultant]` --- ### About the Role This is a remote position. BFCG is seeking a Service Cloud & Contact Centre Consultant to help clients transform customer service operations through Salesforce Service Cloud, case management, omni-channel support, and contact center optimization. Key Responsibilities - Implement and configure Salesforce Service Cloud - Design customer support workflows and case management processes - Configure Omni-Channel, Knowledge Base, Live Chat, and Service Console - Optimize contact center operations and service delivery processes - Develop service performance dashboards and reporting - Support integration with telephony and third-party customer support systems - Facilitate user adoption and training Requirements - 4–8+ years Salesforce consulting experience - Experience implementing Service Cloud solutions - Strong understanding of customer service operations - Knowledge of contact center technologies - Salesforce Service Cloud Certification preferred - Excellent client-facing communication skills Originally posted on Himalayas
- Salesforce-Consulting
- Service-Cloud-Consultant
- Contact-Center-Consultant
- CRM-Implementation
- Customer-Service-Operations
- Salesforce-Consultant
- Salesforce-Service-Cloud-Specialist
- Salesforce-CRM-Consultant
- Salesforce-Solutions-Consultant
Наблюдалась 2026-10-05, впервые 2026-10-05, источник — Himalayas (JSON API).