ServiceNow Senior Engagement Manager
# ServiceNow Senior Engagement Manager **Nordic Global** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Senior-Engagement-Manager]` `[Engagement-Manager]` `[Project-Manager]` `[ServiceNow-Consultant]` `[IT-Project-Manager]` `[ServiceNow-Engagement-Manager]` `[ServiceNow-Senior-Manager]` --- ### About the Role Make a difference. Be happy. Grow your career. Key Responsibilities The Senior Engagement Manager will have the following responsibilities, which include but are not limited to: - Provides excellent, professional client service at all times, tailoring consulting approach to the type of engagement and aligning services with the goals of the company - Lead projects with a goal of delivering on time, on budget, and with great outcomes - Monitor overarching project health; identify, mitigate, or escalate issues as needed - Develop and maintain detailed project plan, communication plan, and risk/decision trackers - Define, manage, and adhere to project scope - Use, update, and customize client and Nordic-provided tools throughout project life cycle - Develop Nordic ServiceNow deployment methodology, tools, templates, and collateral - Actively partner with other members of the ServiceNow team to create new offerings, services, and go-to-market strategies - Create polished project deliverables and communications - Present with confidence and well-polished demeanor; facilitate executive-level meetings - Manage meetings effectively; prepare agendas and goals, take notes, track follow ups - Produce regular status reports; perform project close, lessons learned, and knowledge transfer - Coordinates activities with the ServiceNow Team: Executive Partners, Delivery Assurance Partners, Client Services Managers, SDMs, etc. - Improve upon existing infrastructure, provide strong technical support, problem-solving and develop strategies to prevent future problems - Work with PMO to interview and identify project team members, as needed - Manage, coach, and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance - Provide support to the PMO in keeping Nordic ERP content, project tools, standards and templates updated, organized, and in alignment with current best practices - Assist with communicating best practices and PMO content to other project managers - Participate in Discussion and Decision-Making regarding Project Standards, Quality Improvement and Change Management - Advise internal team members to continually enhance processes and workflows to improve business operations, client experience, and operational efficiency - Respond to client requests in a professional manner using established methods and escalation processes, and documenting and retaining records of all meetings and/or education sessions - Work on projects that may be assigned on an ad hoc basis and may assist in other initiatives as necessary, directed, assigned, or requested Skills and Experience • Bachelors’ degree required - Minimum of 7 years of progressive, professional experience; professional services or consulting experience required - Active ServiceNow Certified System Administrator Certification required - Knowledge and experience with ServiceNow’s methodologies and best practices required - Prior experience implementing, training, or supporting ServiceNow SPM, ITSM, ITAM, or CMDB required - Prior experience managing projects and project teams - PMP Certification or at least 10 years of experience in full project life cycle planning, monitoring, controlling, and closing - Excellent communication skills, written and verbal - Able to balance urgent, short-term needs with strategic, long-term priorities - Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed - Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines - Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases - Able to balance urgent, short-term needs with strategic, long-term priorities - Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure - Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets - Must demonstrate and embody Nordic’s maxims Additional Details - Travel up to 50% of the time, or as practice and client needs dictate. Originally posted on Himalayas
- Senior-Engagement-Manager
- Engagement-Manager
- Project-Manager
- ServiceNow-Consultant
- IT-Project-Manager
- ServiceNow-Engagement-Manager
- ServiceNow-Senior-Manager
Наблюдалась 2026-10-08, впервые 2026-10-08, источник — Himalayas (JSON API).