ServiceNow ITOM Specialist
# ServiceNow ITOM Specialist **Infosys** · Hartford, CT · `On-site` 💼 **Уровень роли:** `Mid Level` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: The Muse* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Data and Analytics]` --- ### About the Role In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below: • Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations • Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities • Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems • Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes • Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes • Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance • Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards • Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains • Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration • Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise Your contribution to the team: • A collaborative spirit and excellent communication skills. • Ability to handle complex incidents and implement resolutions • A knack for conducting IT infrastructure assessment and identifying key optimization opportunities • Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus • The ability to work with cross-functional teams
- Data and Analytics
Наблюдалась 2026-09-20, впервые 2026-09-19, источник — The Muse.