ServiceNow Engagement Lead (ITSM/CSM/ITOM/SPM)

Location: Remote (U.S.-Based)

Employment Type: Full-Time

Citizenship: U.S. Citizenship RequiredOverviewCRI Advantage is seeking an experienced ServiceNow Engagement Lead to support our growing ServiceNow practice, delivering solutions across ITSM, CSM, ITOM, and SPM.This role is highly client-facing and requires a strong technical leader who can guide solution design, lead stakeholder discussions, and drive successful delivery across complex implementations.As a three-year ServiceNow Partner, CRI continues to expand its footprint by delivering high-quality, scalable solutions across public and private sector clients.Responsibilities - Lead technical delivery across ServiceNow implementations - Facilitate client-facing workshops, solution discussions, and design sessions - Partner with project managers, business analysts, and stakeholders - Guide development teams through Agile delivery (sprints, backlog, releases) - Design and configure workflows, automation, dashboards, and integrations - Support pre-sales efforts including demos and proof-of-concepts - Deliver training and documentation to clients - Ensure alignment with platform best practices and business objectives Required Qualifications - 8+ years of ServiceNow implementation, development, or administration experience - Demonstrated experience leading technical teams and engagements - Hands-on experience with ITSM, CSM, ITOM, and/or SPM - Strong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations) - Experience with REST, SOAP, and JSON integrations - Strong understanding of ITIL and Agile/Scrum Certifications (Required - Must Be Active) - ServiceNow Certified System Administrator (CSA) - At least one (1) Certified Implementation Specialist (CIS) certification - Certified Application Developer (CAD) Candidates must have active certifications to be considered.Communication Requirement - Must be able to clearly and confidently lead client-facing meetings, workshops, and presentations in English