ServiceNow Developer

ServiceNow Developer

ServiceNow | United States

Description

At MetaPhase, we believe Quirky is Cool and that being authentic is the only way to be. We take our mission-focused work seriously and value the different passions and strengths each person brings to the team. Our people work together to create practical solutions that reflect a deep understanding of our customers’ needs. We share a commitment to curiosity, generosity, solidarity, passion, and boldness.

ARE YOU READY TO:

• Work with a dedicated, diverse team to offer practical guidance to clients?
• Learn and grow by taking advantage of opportunities to build your skills?
• Join a company that values an inclusive culture and the contributions of its people?
• Make a difference in support of important federal missions?

ROLE SUMMARY

We are seeking a ServiceNow Developer to develop, configure, integrate, maintain, and enhance ServiceNow applications supporting DHS OCIO and its customers. You will contribute across the application lifecycle, including translating approved requirements into platform functionality, modernizing portals and workspaces, automating workflows, integrating enterprise systems, testing changes, and supporting operations and maintenance.

The role calls for hands-on experience with ServiceNow Core Services, CMDB, Knowledge Management, Service Catalog, Workflows, App Engine, ITSM, reporting, and automation. You will work with business and technical stakeholders to troubleshoot issues, onboard and offboard customers, implement enhancements, and align solutions with DHS development, configuration-management, security, and accessibility requirements.

WHAT YOU WILL BE DOING

• Design, develop, configure, test, deploy, and maintain ServiceNow applications and solutions.
• Develop and enhance ServiceNow capabilities, including:
• IT Service Management (ITSM) and App Engine
• Configuration Management Database (CMDB)
• Knowledge Management and Service Catalog
• Core services, reporting, and dashboards
• IT, employee, customer, and application workflows
• Modernize and optimize ServiceNow portals and agent workspaces.
• Automate and improve business processes using ServiceNow platform capabilities.
• Develop and maintain integrations with enterprise applications, services, databases, and APIs.
• Troubleshoot platform and application issues and implement approved defect fixes and enhancements.
• Support onboarding and offboarding of customers and application capabilities.
• Translate business requirements and user stories into technical designs and implemented platform functionality.
• Participate in Agile delivery, including backlog refinement, sprint planning, demonstrations, and retrospectives.
• Support unit, system, integration, regression, usability, accessibility, and user-acceptance testing.
• Participate in release and configuration-management activities and production support.
• Maintain system and technical documentation.
• Follow applicable DHS ServiceNow development and configuration-management policies, security requirements, accessibility standards, and architecture guidance.

WHAT WE NEED FROM YOU (REQUIRED)

• Bachelor’s degree in a technical or related discipline, (in lieu of degree, 8+ years of relevant experience is required)
• At least five years of software development experience, including hands-on ServiceNow development and configuration.
• Current ServiceNow certification.
• Experience developing ServiceNow applications, workflows, integrations, or automation.
• Experience supporting enterprise ServiceNow applications, including troubleshooting and maintenance.
• Experience translating business and technical requirements into platform solutions.
• Understanding of Agile software-development practices.
• Ability to communicate technical concepts and collaborate with business and technical stakeholders.
• Ability to obtain a U.S. DHS Public Trust suitability determination.
• U.S. citizenship.

BONUS POINTS (DESIRED)

• Experience with ServiceNow ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, or reporting.
• Experience modernizing ServiceNow portals, agent workspaces, reports, and dashboards.
• Experience integrating ServiceNow with enterprise systems through APIs or other integration methods.
• Familiarity with federal security, accessibility, and configuration-management requirements.
• Experience supporting applications through development, testing, release, and operations and maintenance.

WORK LOCATION

• Remote in the United States.

EDUCATION

• Bachelor’s degree in a technical or related discipline.

CLEARANCE REQUIREMENTS

• Must be able to obtain a U.S. DHS Public Trust suitability determination.
• U.S. citizenship required.

BENEFITS & PERKS

MetaPhase supports employee well-being and professional growth. Benefits include generous paid time off, federal holidays, parental leave, comprehensive medical, dental, vision, life, and disability coverage, 401(k) with company match, FSA/HSA options, commuter benefits, and more.

ABOUT METAPHASE

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