ServiceNow Architect - Employee Workflows

Our client, a global IT consulting organization, are hiring a ServiceNow Architect – Employee Workflows to join the Germany team on a full-time basis. The successful candidate will play a key role in designing and delivering enterprise-scale digital service platforms, while also helping clients modernize service operations, optimize business processes and maximize the value of the ServiceNow platform.

Responsibilities

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Design and implement scalable ServiceNow solutions, with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD) and digital workflow transformation.

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Define platform strategies and solution architectures that support long-term business objectives for both national and international clients.

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Lead the integration of ServiceNow into complex enterprise environments and provide architectural guidance for transformation and migration initiatives.

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Act as a technical lead within cross-functional project teams, supporting stakeholders across regulated sectors including government, utilities and energy.

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Drive innovation through the adoption of AI-enabled capabilities and automation tools to improve service delivery, user experience and operational efficiency.

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Collaborate with business and technical stakeholders to ensure solutions align with organizational goals and industry best practices.

Skillset

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Professional fluency in German and English.

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Degree in Computer Science, Business Informatics or similar.

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Proven experience in ServiceNow architecture, consulting or technical leadership positions.

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Strong expertise across the ServiceNow platform, particularly within CSM, HRSD, integration and transformation programs.

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Experience working within highly regulated environments such as public sector, utilities, energy or similar industries is advantageous.

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Familiarity with emerging ServiceNow AI capabilities and automation tools, including Now Assist is beneficial.

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ServiceNow certifications such as CSA, CAD, CIS-CSM or CIS-HRSD are desirable.

Benefits

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Flexible and hybrid working arrangements.

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Structured career development frameworks and leadership pathways.

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Access to extensive learning and certification resources.

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Comprehensive wellbeing and employee support programs.

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Competitive benefits package including mobility initiatives, employee discounts, pension contributions, and health-related benefits.

Contract steven@alldus.com or rhiannon@alldus.com for more details with your latest CV.