Service Modernization Solution Leader

Location: Dubai, United Arab Emirates | Coverage: Middle East entities

Employment Type: Full-time

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.

Job Summary:

We are seeking a dynamic and experienced Service Modernization Solution Leader, based in Dubai, to lead the development and deployment of modernization solutions across our Middle East entities. This regional role will identify installed-base opportunities, shape technically and commercially compelling solutions, support local sales teams, and drive pipeline conversion to deliver customer value, profitable growth, and long-term service differentiation.

Key Responsibilities:

- Regional Strategy and Growth: Develop and execute the modernization strategy across Middle East entities, aligned with business priorities, installed-base potential, market needs, and profitable growth objectives. - Solution and Customer Leadership: Engage customers and consultants to define modernization roadmaps and lead the development of differentiated technical-commercial solutions, business cases, and value propositions. - Entity Enablement and Pipeline Conversion: Partner with country service and sales teams to identify opportunities, strengthen pursuit plans, govern pipeline quality and forecasts, and accelerate deal conversion. - Standards and Capability Building: Develop scalable tools, playbooks, and governance while providing training, coaching, and deal support to strengthen modernization expertise and execution consistency. - Performance and Cross-functional Execution: Coordinate with sales, application, engineering, operations, supply chain, and finance teams; track bookings, sales, margin, conversion, and execution performance; and drive timely recovery actions.

Qualifications:

- Education and Experience: Bachelor’s degree in engineering, business, or a related field, with relevant HVAC or building services modernization experience across Middle East markets. - Technical and Commercial: Ability to assess installed equipment and develop compelling modernization solutions and business cases. - Leadership and Communication: Strong stakeholder influence, presentation skills, and willingness to travel across the Middle East; Arabic is an advantage.

Desired Attributes:

- Strategic and Hands-on: Sets direction and supports execution. - Collaborative: Aligns teams and stakeholders across entities. - Results-oriented: Drives profitable growth and pipeline conversion.

This role is pivotal to accelerating service modernization across the Middle East by connecting regional strategy with entity-level execution. The successful candidate will combine technical credibility, commercial leadership, and strong stakeholder influence to scale solutions and deliver sustainable growth.

What we offer

We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:

- International working environment - Competitive salary - Drive forward your career through professional development opportunities - Achieve your personal goals with our Employee Assistance Programme

Your journey with us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

- Initial call with our sourcing/recruitment team - Interview with the Manager

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference.

Apply Now!

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