Service manager - Coffee Machines
# Service manager - Coffee Machines **Antico Coffee** · Brunswick VIC 3056 · `On-site` 🕒 **Статус:** *Опубликовано: 10 дней назад* · *Источник: Indeed* --- ### About the Role MAP Coffee is a growing coffee business committed to providing quality coffee, equipment and service solutions to our customers and hospitality partners. As part of Buccheri Speciality Food , we are focused on delivering reliable products, expert technical support and exceptional service to our customers. We are looking for an experienced Head of Service Department to take ownership of our service operation and ensure our customers receive fast, professional and reliable technical support. About the Role This is a hands-on leadership role suited to an experienced coffee-machine Service Technician who is ready to take the next step in their career. The Head of Service Department will be responsible for the day-to-day operation of the service department, while remaining actively involved in technical servicing and repairs. You will lead by example, ensuring the workshop is organised, spare parts are properly managed, jobs are completed efficiently and the service team maintains a high standard of workmanship. This role is ideal for someone who enjoys being hands-on with equipment , solving technical problems and creating an organised, efficient service department. Key ResponsibilitiesTechnical Service & Repairs - Diagnose, service and repair commercial coffee machines and related equipment. - Carry out preventative maintenance, servicing and breakdown repairs. - Troubleshoot electrical, hydraulic, mechanical and technical issues. - Ensure all repairs are completed safely, efficiently and to a high standard. - Provide technical support and guidance to other service technicians. - Assist technicians with complex technical issues when required. - Maintain accurate service records and job documentation. - Carry out testing and quality checks before equipment is returned to customers. - Assist with installations and commissioning of equipment when required. Service Department Management - Take ownership of the day-to-day running of the Service Department. - Organise incoming service jobs, repairs, priorities and technician workloads. - Ensure jobs are completed within agreed timeframes. - Monitor outstanding jobs and follow up to ensure nothing is missed. - Keep the workshop clean, safe, organised and professional. - Establish and maintain systems that ensure the department operates efficiently. - Identify opportunities to improve service processes and turnaround times. - Ensure tools, equipment and workshop facilities are properly maintained. Spare Parts & Inventory - Take responsibility for the organisation and management of service spare parts. - Maintain accurate spare-parts inventory and stock levels. - Ensure commonly required parts are available when technicians need them. - Identify parts that need to be ordered and coordinate purchasing. - Organise and maintain the parts storage area so parts can be easily located. - Monitor parts usage and minimise unnecessary stock holding. - Maintain accurate records of parts used on service jobs. - Work with suppliers to source parts and manage deliveries. - Ensure obsolete, damaged or slow-moving parts are identified and managed appropriately. Team Leadership - Lead and support the Service Technician team. - Allocate jobs according to technician skills, workload and priority. - Provide hands-on technical guidance and mentoring. - Maintain high standards of workmanship and professionalism. - Train and develop junior technicians. - Monitor technician productivity and job completion. - Create a positive, accountable and team-oriented working environment. Customer Service - Ensure customers receive timely and professional communication regarding service and repairs. - Provide accurate technical information and repair recommendations. - Assist with difficult or escalated technical matters. - Ensure customers are kept informed about repair progress and expected completion times. - Build strong relationships with customers and provide a high level of after-sales support. Administration & Reporting - Maintain accurate service records and job histories. - Ensure service jobs are correctly documented and closed. - Monitor open and completed jobs. - Track parts used and associated costs. - Assist management with service reporting and performance information. - Identify recurring technical issues and recommend solutions. - Ensure all relevant safety and workplace procedures are followed. About You We are looking for a qualified or highly experienced hands-on Service Technician who has a strong understanding of commercial coffee machines and is ready to take ownership of a Service Department. You will ideally have: - Several years' experience as a commercial coffee-machine technician. - Strong mechanical and electrical troubleshooting skills. - Experience servicing and repairing commercial espresso machines. - Excellent diagnostic and problem-solving abilities. - Experience working with pumps, boilers, valves, electrical components and hydraulic systems. - Strong understanding of preventative maintenance and equipment servicing. - Experience managing or organising spare parts and technical inventory. - Strong attention to detail and pride in workmanship. - Excellent organisational skills. - The ability to prioritise multiple service jobs. - Good communication and customer-service skills. - The ability to work independently while also leading and supporting a team. - A practical, hands-on approach to problem solving. - A strong commitment to workplace safety and maintaining an organised workshop. Previous experience leading a service team or running a service/workshop operation will be highly regarded. What We're Looking For Most importantly, we are looking for someone who takes ownership . You will be the person who knows what jobs are in the workshop, what parts are required, what needs to be ordered, which technician is working on each job and what needs to happen next. You will be comfortable getting your hands dirty when required, while also making sure the department around you is organised and running efficiently. We need someone who can fix the machine, find the part, organise the job and lead the team. What We Offer - A key role within a growing coffee and speciality food business. - The opportunity to lead and develop the Service Department. - A hands-on role where your technical expertise is valued. - A supportive and practical working environment. - Opportunities for professional development. - Competitive remuneration based on experience. - The opportunity to grow with MAP Coffee and Buccheri Speciality Food. Job Types: Part-time, Casual Pay: From $80,000.00 per year Benefits: - Free drinks Experience: - Coffee Industry: 2 years (Required) - Customer service: 2 years (Required) Work Authorisation: - Australia (Required) Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-10, источник — Indeed.